Swanson Mathurin
Baytown,USA
Summary
Detail-oriented Leave of Absence Specialist with 4+ years of experience administering FMLA, ADA, and state-specific leave programs in compliance with federal and state regulations. Skilled in determining employee eligibility, issuing required notices, and managing all phases of leave, from initiation through return to work. Adept at coordinating with HR, payroll, and benefits teams to ensure accurate pay continuity and HRIS documentation. Demonstrated ability to handle high-volume, multi-state leave cases while maintaining confidentiality and providing compassionate employee guidance. Known for ensuring compliance, delivering timely resolutions, and supporting organizational goals through efficient, employee-centered leave management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
MyHR Live Support Advisor
Amazon
09.2022 - Current
- Handled 40-60 employee inquiries daily via phone and chat, achieving 85-90% first-contact resolution.
- Maintained high accuracy in HRIS data entry and compliance documentation audits.
- Administered over 100 leave and accommodation requests under FMLA, ADA, and state laws.
- Responded to urgent issues with same-day resolution, ensuring employee satisfaction.
- Managed employee leave requests and maintained accurate records.
HR Assistant
Amazon
08.2021 - 09.2022
- Worked on a leave of absence, approved or denied the leave, and explained the reason for the leave denial to the employees.
- Reviewed medical documentation and performed the onboarding process of training the new hires on the systems expertly.
- Managed 50+ leave of absence cases, ensuring compliance with policies.
- Trained 15+ new hires on HR systems and onboarding procedures.
HR Assistant
Wal-Mart
Baytown, TX
08.2019 - 07.2021
- Supported onboarding and payroll for 100+ employees across multiple departments.
- Coordinated daily HR operations, handling 10-15 inquiries per day.
- Earned Employee of the Month (2017 & 2020) for successfully recruiting and onboarding 10-15 employees monthly.
Logistics Assistant/Trainer
Wal-Mart
Baytown, TX
02.2016 - 08.2019
- Trained and supervised more than 10 associates, improving compliance and service quality.
- Assisted with logistics for product launches and events, ensuring accurate inventory flow.
- Recognized with the Best Trainer Award for staff development and coaching.
Soldier
Her Majesty's British Forces
Bicester, UK
06.2009 - 07.2015
- Gained discipline, leadership, and teamwork skills while supporting operations for large teams in dynamic environments.
- Facilitated communication between multiple departments to streamline operational procedures.
- Provided guidance to subordinates in order to maximize efficiency and effectiveness in accomplishing tasks.
Retail Associate
Massy Stores
Vieux Fort, Saint Lucia
06.2007 - 05.2009
- Delivered consistent customer service, processing dozens of daily transactions with accuracy.
Education
Bachelors - Human Resource Management
American Public University
TX12.2021
Associate - Human Resource Management
American Public University
TX08.2019
Skills
- Microsoft Office Suite
- Google Suite
- Adobe Creative Suite
- Zoom
- ATS
- Global Recruiting System
- Salesforce
- Global Time and Attendance
- ADP
- Chime
- The Wire
- Leave administration
- Employee relations
- HRIS management
Certification
Level 2 Certificate, Leadership & Team Skills, 2015, Institute of Leadership & Management, UK
Timeline
MyHR Live Support Advisor
Amazon
09.2022 - Current
HR Assistant
Amazon
08.2021 - 09.2022
HR Assistant
Wal-Mart
08.2019 - 07.2021
Logistics Assistant/Trainer
Wal-Mart
02.2016 - 08.2019
Soldier
Her Majesty's British Forces
06.2009 - 07.2015
Retail Associate
Massy Stores
06.2007 - 05.2009
Bachelors - Human Resource Management
American Public University
Associate - Human Resource Management
American Public University