Swanson D. McCreary
Wetumpka,AL
Summary
Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
28
28
years of professional experience
Work History
Case Management Technician
Elmore County Department of Human Resources
Wetumpka , AL
2024.06 - Current
- Collaborate with other departments within the agency to ensure that all services are provided in a timely manner.
- Develop individualized service plans based on client's strengths and identified needs.
- Conduct home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Provide casework services to clients, including conducting initial assessments and developing individualized case plans.
- Actively participate in interagency meetings designed to coordinate care among multiple providers.
- Meet with clients to conduct needs assessments, recommending appropriate support and service offerings.
Accounting Assistant III
PROGRESS RAIL SERVICES
Montgomery , AL
2023.05 - 2024.06
- Oversee the input of invoices as received to ensure proper coding and approval
- Manage vendor accounts and assist in the reconciliation of any variances and GLs
- Monitor the aging of accounts payable to ensure discounts are taken when available
- Assist in the accruals for invoices not received at each accounting period
- Ensure compliance with company policies and procedures related to finance.
GIS Tech
ELMORE COUNTY REVENUE
Wetumpka , AL
2018.07 - 2023.05
- Assist with appraisal and mapping function
- Responsible for assessing the value of residential property
- Answer questions regarding valuations and perform record research.
Provider Reenrollment Representative
DXC TECHNOLOGY
Montgomery , AL
2012.06 - 2018.07
- Process various documents to include enrollment forms and correspondence
- Perform routine correspondence for enrolling and reenrolling providers
- Verifying documentation data for provider enrollment
- Compile enrollment data/statistics for reports
- Perform general filing and records maintenance.
Support Specialist
NEPTUNE TECHNOLOGY GROUP
Tallassee , AL
2007.02 - 2011.06
- Provided hardware/software and product specific technical support solutions
- Developed effective use of diagnostic and query tools that resulted in customer satisfaction
- Identified, corrected, and advised on operational issues to prevent repair volume
- Developed documentation for product operating instruction and procedure guidelines
- Analyzed and interpreted general business manuals, technical procedures and governmental regulation.
Customer Service Representative/Call Center
REGIONS FINANCIAL CORPORATION
Montgomery , AL
2003.01 - 2006.11
- Received, responded to routine internal and external customers service inquires, and problems via telephone
- Recommended products and services to accommodate customer needs
- Responsible for taking calls that required follow-up in a problem tracking database and monitors it daily
- Developed general product and services knowledge to assist internal and external customers
- Perform additional problem research as dictated by customer
- Processed loans and credit cards while maintaining a closed rate of 95% customer satisfaction.
Guest Service Manager
HOLIDAY INN HOTELS
Montgomery , Alabama
1996.07 - 2002.05
- Managed day to day operations of the guest services department and maintained a favorable working environment by participating in employee relations
- Accomplished customer service human resource objectives by recruiting, selecting, orienting, training, scheduling, and disciplining employees; communicating job expectations; planning, monitoring, and reviewing job contributions; enforcing policies and procedures
- Insured that inventory was properly priced, monitored, and accurately presented in the financial statement of the company
- Responsible for greeting customers; assisted in preparation of customer transactions and making daily deposits
- Encouraged company growth and increased profitability by maintain customer satisfaction and maintaining company operating procedures.
Education
Bachelor of Science -
Alabama A&M University
Normal, AL01.1996
Skills
- Attention to Detail
- Problem-solving abilities
- Time management abilities
- Organizational Skills
- Written and verbal communication
- Client Needs Assessments
Timeline
Case Management Technician
Elmore County Department of Human Resources
2024.06 - Current
Accounting Assistant III
PROGRESS RAIL SERVICES
2023.05 - 2024.06
GIS Tech
ELMORE COUNTY REVENUE
2018.07 - 2023.05
Provider Reenrollment Representative
DXC TECHNOLOGY
2012.06 - 2018.07
Support Specialist
NEPTUNE TECHNOLOGY GROUP
2007.02 - 2011.06
Customer Service Representative/Call Center
REGIONS FINANCIAL CORPORATION
2003.01 - 2006.11
Guest Service Manager
HOLIDAY INN HOTELS
1996.07 - 2002.05
Bachelor of Science -
Alabama A&M University
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