Swantarha Ducre
Community Manager
Baton Rouge,LA
Overview
21
21
years of professional experience
Work History
Gateway Management
10.2024 - 06.2025
- Meet or exceed company policies and goals for occupancy, rent collection, expenses, compliance paperwork, and facilities management.
- Recruit, supervise, train, and assign job responsibilities to all office and maintenance associates working at the property.
- Operate property in compliance with all IRS, Low Income Housing Tax Credit (LIHTC) and fair housing laws.
- Oversee all aspects of maintenance and operations, including scheduling and coordinating contractors and vendors, ensuring timely completion of unit turnover and repairs, and maintaining a safe and healthy living environment for residents.
- Works with integrity and ethically while upholding organizational values.
- Maintains resident relations, including responding to resident requests and complaints and takes appropriate actions.
- Collects and monitors monthly rents and takes appropriate precautions to safeguard all monies received. Posts rents to resident accounts promptly and accurately.
- Responsible for legal enforcement of lease provision including requirements relative to payment of rent.
- Reports accidents and emergency situations to Regional Manager/Corporate office by submitting an Incident Report.
CST Mutifamily
08.2024 - 10.2024
- Preparing and processing all leases and related forms
- Collecting rent
- Managing all details of move-in and move-out.
- Reporting maintenance requests, maintaining the filing system pertaining for all residents, ordering appliances for all apartment units, preparing, and processing all marketing and maintenance forms.
- Composing letters to residents, showing apartments to new residents, making money deposits, reporting accidents and emergencies, conducting pests, unit, and fire inspections according to the fair housing act
Property Manager
California Commercial Investment Group, Inc.
10.2020 - 08.2024
- Duties included preparing and processing all leases and related forms, collecting rent, handling all details of move-in and move-out; reporting maintenance requests, maintaining the filing system pertaining for all residents, ordering appliances for all apartment units, preparing and processing all marketing and maintenance forms, composing letters to residents, showing apartments to new residents, making bank deposits, reporting accidents and emergencies, conducting pest, unit and fire inspections according to the fair housing act, handled incoming calls, and inspecting and enforcing safety compliance review. Processing Recertification and Interim.
Community Manager, Hooper Pointe Apartments
CDI Group of Companies
05.2018 - 01.2020
- Oversee the daily operations of 176 tax credit apartments community.
- Within 6 months of hire, was able to lower vacancy loss by over 15% and achieve an increase in NOI by 18%
- Oversee all marketing initiatives for property. Local marketing, social media channels, print and online advertisement.
- Manages all vendor’s relations, A/R, A/P…etc.
- Overseas staff of 6
- Responsible for all hiring/ training/ employee retention within assigned state.
- Act as a liaison between State agencies and owners. Ensure that all monthly recertification and state requirements are met.
- Prepare weekly and monthly financial reports and presents to Regional Manager and Director of Operations
- Increase resident retention.
- Passed all state and city inspection with high scores and maintained over all physical assets.
Community Manager, Elm Grove Apartments
Artisan American Property Management
04.2016 - 05.2018
- Preparing and processing all leases and related forms
- Collecting rent
- Managing all details of move-in and move-out.
- Reporting maintenance requests, maintaining the filing system pertaining for all residents, ordering appliances for all apartment units, preparing, and processing all marketing and maintenance forms.
- Composing letters to residents, showing apartments to new residents, making money deposits, reporting accidents and emergencies, conducting pests, unit, and fire inspections according to the fair housing act
- Handled incoming calls and inspecting and enforced safety compliance review.
Assistant Community Director, Renaissance Gateway
Seldin Property Management
12.2013 - 04.2016
- Oversee the daily operations of 208 tax credit + Section 8 HUD apartments community.
- Complete renovation and resident relocation
- Responsible for all recerts, IR, and compliance related processing
- Responsible for all hiring/ training/ employee retention within assigned state.
- Act as a liaison between State agencies and owners. Ensure that all monthly recertification and state requirements are met.
Property Manager
Triumph Housing Managements
01.2011 - 01.2013
- Oversee all marketing initiatives for property. Local marketing, social media channels, print and online advertisement.
- Income recertifications, compliance related.
- Manages all vendor’s relations, A/R, A/P…etc.
- Oversees staff of 8
- Responsible for all hiring/ training/ employee retention within assigned state.
- Processed move ins, move outs, collected rent
Property Manager
Summit Apt Management Co
01.2004 - 01.2011
- Managed multiple sites from HUD to tax credit to mix, overseeing the daily operations.
Education
High School Diploma -
LE Rabouin
New Orleans, LA06-1989
Skills
- 20 years of Property Management experience managing a range number of properties in the state of Louisiana
- Executive Operations Management, Strategic Business Analysis, Property/ Asset Management, Financial Performance
- Real Estate Transactions, Staff Development, Business Development, Real Estate Analysis, Renovations
- Property Management, Administration, Management Skills, mixed use, Multiple layers projects (Market, LIHTC)
- Standardized Policies and Procedures, Performance Review, Human Resource Management
- Report Generation, Strategic Planning, Delegation and Supervision, Real Estate Economics
- Target Setting and Achievement, Driving Growth, Staff Management
- MS Office, MS Access, TRACS, RealPage
Timeline
Gateway Management
10.2024 - 06.2025
CST Mutifamily
08.2024 - 10.2024
Property Manager
California Commercial Investment Group, Inc.
10.2020 - 08.2024
Community Manager, Hooper Pointe Apartments
CDI Group of Companies
05.2018 - 01.2020
Community Manager, Elm Grove Apartments
Artisan American Property Management
04.2016 - 05.2018
Assistant Community Director, Renaissance Gateway
Seldin Property Management
12.2013 - 04.2016
Property Manager
Triumph Housing Managements
01.2011 - 01.2013
Property Manager
Summit Apt Management Co
01.2004 - 01.2011
High School Diploma -
LE Rabouin
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