Swantay Eirven
San Diego,CA
Summary
Highly experienced Customer Service professional with over 20 experience. Able to multitask in a fast-paced environment, while maintaining emphasis on the highest quality of customer service. Comfortable in interacting with all levels of the organization and public. Able to make decisions independently and quickly with minimum supervision. Charismatic customer service professional with a record of achieving performance targets while maintaining high quality standards. Compassionate professional accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
20
20
years of professional experience
Work History
Certified Nursing Asssitant
First Meridian Nursing
San Diego
2022.07 - Current
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units using a wheelchair or Hoyer Lift.
Cashier Supervisor- Marketing Associate
Sam's Club
San Diego
2011.06 - 2017.02
- Assisted Business members and Military Personal with Memebrships
- Developed and implemented new processes to improve customer service and sales efficiency.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Performed daily bank deposits accurately and within company guidelines.
- Participated in budgeting activities such as forecasting labor costs associated with staffing requirements.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Maintained awareness of all promotions and advertisements.
Customer Service Associate
Roses
Hazlehurst , MS
2004.10 - 2012.03
- Responsible for timely payment to vendor and keeping current with invoices.
- Prepared window and in-store display.
- Established direct deposit payments for Navy Exchange Credit Program.
- Managed other ancillary administrative duties as assigned.
- Greeted customers and identified their needs.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Support Worker
County of San Diego Health & Human Services Agency
San Diego
2007.02 - 2011.03
- Kept department clean and safe at all times.
- Supported clients to access education, training or employment opportunities.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
Education
Business - Health Administration
Jackson State University
Jackson, MS2003-05
Diploma -
Junipero Serra High School
San Diego, CA1998-06
Skills
- Staff Training
- Loss prevention strategies
- Operations leadership
- POS System Troubleshooting
- Punctual and Reliable
- Employee Management
- Recruiting and Hiring
- Merchandise Display
- Employee Scheduling
- Customer Service
- Cash Register Operation
- Workplace Safety
- Decision-making capabilities
- Employee Training
- Budgeting and finance
- Till Counting
- Care plan implementation
- Mobility Assistance
- Medical terminology knowledge
- Patient Management
- Respiratory equipment training
- Catheter change and preparation
- Family support and assistance
- Basic Life Support
- Vital signs monitoring
- Database Administration
Timeline
Certified Nursing Asssitant
First Meridian Nursing
2022.07 - Current
Cashier Supervisor- Marketing Associate
Sam's Club
2011.06 - 2017.02
Support Worker
County of San Diego Health & Human Services Agency
2007.02 - 2011.03
Customer Service Associate
Roses
2004.10 - 2012.03
Business - Health Administration
Jackson State University
Diploma -
Junipero Serra High School
Similar Profiles
Charles DumeCharles Dume
Nursing supervisor as a Registered Nurse at Meridian Nursing Rehabilitation at Meridian Rehab at Shrewsbury, Wall and BrickNursing supervisor as a Registered Nurse at Meridian Nursing Rehabilitation at Meridian Rehab at Shrewsbury, Wall and Brick
Phyllis TrotmanPhyllis Trotman
Transfer Center Agent at Hackensack Meridian Health SystemTransfer Center Agent at Hackensack Meridian Health System
Kerrian KingKerrian King
Patient Care Technicianh at Hackensack Meridian Jersey Shore Medical CenterPatient Care Technicianh at Hackensack Meridian Jersey Shore Medical Center