Summary
Overview
Work History
Education
Skills
Qualification And Leadership Summary
References
Timeline
Generic

Swantosha Guild

Ridgeville,SC

Summary

To obtain a District Manager Position where I may utilize my skills in leadership, training, and development. Results oriented professional with a talent for tracking trends, formulating methods to improve customer service, and capitalizing on new opportunities.

Overview

24
24
years of professional experience

Work History

District Manager

Rue21
08.2020 - Current
  • Committed to supporting Rue21's vision, mission, and values of an inclusive environment and sets a positive example for their team
  • Demonstrates motivation and pride by embracing change and a willingness to take risks to achieve high standard results
  • Supervising 13 stores across the VA and MD market including several new and high-profile locations
  • Supervising 12 stores across DE, PA, and MD market with several high tiers
  • Communicates in a clear and professional manner designed to educate, inspire and motivate all store level personnel
  • Conducts store visits to ensure compliance
  • Recruits, develops, and retains qualified associates to ensure staffing needs are consistently met
  • Supports and promotes internal growth and development resulting in 2 internal promotions
  • Enhanced district customer service experience through employee engagement, focusing on KPI's and Loyalty/Rewards capture
  • Collaborates with peers to share goals and results through meetings and conference calls.

Store Manager

Rue21
08.2020 - 04.2021
  • Committed to supporting Rue21's vision, mission, and values of an inclusive environment and sets a positive example for their team
  • Supervised, trained, and developed 15 employees in a Tier 3 leading to a promotion to a Tier 2 within 6 months
  • Coached and developed a team to Tier 1, with the highest sales year
  • Communicated store results in weekly team DOR meetings to build a strong team environment, promote sales and customer engagement, and coach in the moment by motivating, inspiring, and celebrating achieved goals
  • Recruiting, interviewing, hiring, and training a diverse team to provide product knowledge and sales and selling techniques
  • Encourage an energetic, fun, positive environment for customers to shop and for the team to work and thrive in
  • Ensured implementation of new floor sets, window displays, and promotional setups were scheduled, planned, and executed flawlessly
  • Complete an effective schedule, allocate payroll appropriately, and provide clear guidance for a successful team
  • Follow all policy and procedures to maintain a safe shopping experience for customers and a safe work environment for all.

Store Manager

Lane Bryant - Mt. Pleasant SC
03.2014 - 08.2020
  • With great communication, lead and motivated a team of associates to achieve sales goals, customer service standards and operational excellence
  • Demonstrated solution-oriented strategies to increase store traffic by participating in news segment on TV show 'Lowcountry Live.' Train and develop staff in areas such as customer service, product knowledge and operations
  • Participate in recruiting, interviewing, and hiring new employees
  • Provide feedback and coaching to associates to help them reach their full potential and accomplish goals.

Teacher Assistant

Charleston County School District, Charleston, SC
08.2000 - 01.2015
  • Discuss duties with classroom teachers to coordinate instructional efforts
  • Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
  • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
  • Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.

Part-time Assistant Store Manager

Ashley Stewart - N. Charleston, SC
10.2011 - 01.2014

Area Supervisor

Ross Dress for Less - Mt Pleasant, SC
08.2006 - 07.2008

Education

Associates of Arts - Education

Trident Technical College
North Charleston, South Carolina

College of Charleston
Charleston, South Carolina
01.2006

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Employee Training
  • Goals and performance
  • Team Building and Leadership
  • Team motivation
  • Recruiting and Hiring
  • Operations Management
  • Relationship building and management
  • Operational Efficiency
  • Sales Analysis

Qualification And Leadership Summary

  • Managed every aspect of store operations to include providing auxiliary services pertaining to employee scheduling for 30 hourly employees, paperwork management, merchandising knowledge, and cashier duties.
  • People centric in exhibiting strong listening skills and building positive internal and external business relationships.
  • Demonstrates collaboration using a "we" focused approach in resolving interpersonal conflicts, appreciating the strengths of others to accomplish goals, and showing open-mindedness.
  • Relevant in staying up to date on fashion trends, while displaying genuine enthusiasm about increasing job knowledge.
  • Building and encouraging community by caring, connecting, and delivering for our customers, associates, and partners.
  • Delivering high standard results in setting achievable goals, successfully executing them, expressing solutions in a clear and linear way, and continually focusing on improvements. Graduated store #1461 from the Target Program 2021.
  • Developed notable reputation in Rue21 leadership by building excellent relationships with employees and management and taking the initiative in both professional and personal opportunities.

References

Upon Request

Timeline

Store Manager

Rue21
08.2020 - 04.2021

District Manager

Rue21
08.2020 - Current

Store Manager

Lane Bryant - Mt. Pleasant SC
03.2014 - 08.2020

Part-time Assistant Store Manager

Ashley Stewart - N. Charleston, SC
10.2011 - 01.2014

Area Supervisor

Ross Dress for Less - Mt Pleasant, SC
08.2006 - 07.2008

Teacher Assistant

Charleston County School District, Charleston, SC
08.2000 - 01.2015

Associates of Arts - Education

Trident Technical College

College of Charleston
Swantosha Guild