Swanyetta Sheree Payne
Memphis,TN
Summary
Passionate about helping others by way of researching, investigating, and organizing with issues to provide the best possible outcomes. Effective customer service professional with skill sets from a plethora of standpoints (phone, chat/online, iOS devices). Proficient in analytical processes that aids in customer satisfaction. Expert in Microsoft Office, macOS, iOS, iPadOS, Data/Business Entry, and Business Quality consciousness.
Overview
12
12
years of professional experience
Work History
Apple Developer Program Specialist
Apple, Inc.
11.2023 - Current
- Provide administrative support to Apple Developers and individuals interested in becoming Apple developers.
- Assist developers and businesses with Apple Developer Program enrollments.
- Provide administrative support and troubleshoot account issues for enrolled parties.
- Help developers distribute and manage apps on Apple platforms.
- Refer developers to their resources.
Technical Specialist/Analyst
Apple, Inc.
02.2016 - 10.2023
- Effective time management, proficient technical and customer service skills, and efficient decision making for customers with Apple products (specifically macOS devices, Beats by Dre, and iOS devices) across all platforms (over the phone, chat/online, and social media).
- Supported customers with technical issue solutions, start-up and data entry business needs and adjustments.
Tier 1 Chat Specialist
Apple, Inc.
10.2013 - 02.2016
- Provided technical proficient advisement for various Apple iOS and macOS technical issues.
- Advised and assisted customers with operating and problem-solving iOS and macOS devices via chat/online.
- Provided feedback, offered realistic solutions, and scheduled in-store and mail-in device repair options.
Tier 2 iOS Apprentice Specialist
Apple, Inc.
08.2013 - 10.2013
- Provided advanced troubleshooting support for Apple iOS devices.
- Managed consultations from Tier 1 advisors and handled escalated calls; if necessary, transferred calls to appropriate departments.
Tier 1 iOS Phone Specialist
Apple, Inc.
05.2013 - 08.2013
- Provided excellent customer service, effective feedback, and proficient based solutions to various Apple iOS device questions.
- Analyzed and diagnosed many technical issues with iOS devices and scheduled in-store and mail-in repairs.
- Handled troubleshooting/problem-solving issues and transferred escalated calls to senior advisors when necessary.
Education
MASTER OF BUSINESS ADMINISTRATION - HUMAN RESOURCE MANAGEMENT
strayer university
memphis, tnbachelor of business administration - accounting
university of memphis
memphis, tnbachelor of business administration - business information systems
mississippi state university
starkville, msSkills
- Problem solving & troubleshooting skills
- Collaboration & teamwork
- Project management
- Negotiate/Adaptable/Flexible
- Business Process Competent
- Punctual
- Time Management
- Decision-making skills
- Effective communication
- Critical thinking
- Business intelligence skills
- Detail oriented/Organized
- Innovative
- Proficient technical & customer service
- Financial skills/Business Analytical skills
Activities
- Passionate about helping others by way of researching, investigating, and organizing with issues to provide the best possible outcomes.
- Effective customer service professional with skill sets from a plethora of standpoints (phone, chat/online, iOS devices).
- Proficient in analytical processes that aids in customer satisfaction.
- Expert in Microsoft Office, macOS, iOS, iPadOS, Data/Business Entry, and Business Quality consciousness.
Timeline
Apple Developer Program Specialist
Apple, Inc.
11.2023 - Current
Technical Specialist/Analyst
Apple, Inc.
02.2016 - 10.2023
Tier 1 Chat Specialist
Apple, Inc.
10.2013 - 02.2016
Tier 2 iOS Apprentice Specialist
Apple, Inc.
08.2013 - 10.2013
Tier 1 iOS Phone Specialist
Apple, Inc.
05.2013 - 08.2013
MASTER OF BUSINESS ADMINISTRATION - HUMAN RESOURCE MANAGEMENT
strayer university
bachelor of business administration - accounting
university of memphis
bachelor of business administration - business information systems
mississippi state university