Summary
Overview
Work History
Education
Skills
Test Management
Accomplishments
Timeline
Generic

Swapna Comerica

Iselin,NJ

Summary

Experienced in Automation with 17+ years in software testing and automation of web-based applications, project management and Quality assurance for Financial & Healthcare industry including:

- 7+ years of hands-on experience in RPA using UiPath with a deep focus on healthcare domain & Insurance domain
- 5 years in Selenium WebDriver-based automation testing (Java)
- 4 years in manual testing including web, mobile (iOS), and analytics validation

Extensively involved in designing, developing, deploying, and maintaining end-to-end automation solutions using UiPath across provider, payer, and revenue cycle operations. Expert in process discovery, PDD/SDD documentation, Orchestrator administration, exception handling, and HIPAA-compliant bot design. Strong technical background paired with business acumen to automate claims processing, member onboarding, eligibility verification, EDI file handling, and regulatory reporting workflows.

Experience in providing workable solutions by strategically analyzing complex use cases and building strategies and providing the roadmap for business areas. Strong planning, management and leadership abilities proven within time pressured, business critical and technically complex projects.

Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

19
19
years of professional experience

Work History

Project Manager QA

ValueLabs (Client WebMD)
City, State
07.2023 - Current
  • Spearheaded multiple projects and initiatives across multiple healthcare departments, working closely with SMEs, process owners, and compliance teams.
  • Designed HIPAA-compliant automation workflows in UiPath for Campaign performance and validation, PLD, Provider data management on complex data, reporting and Utilization review and case management workflows.
  • Developed automation for multiple products within WebMD like Brand Seeker(Single and Multiple), Patient Select, Rare Disease Guide, Editorial Destination etc
  • Worked on User level data reports to exclude multiple parameters and template comparisons
  • Built intelligent document processing (IDP) workflows using UiPath Document Understanding.
  • Created reusable library components for authentication, logging, exception handling, and audit reporting.
  • Implemented attended and unattended robots, managed Orchestrator queues, triggers, schedules, and assets.
  • Integrated bots with third-party systems like Salesforce, Tableau, Google Ad manager and internal analytics tools.
  • Authored Process Design Documents (PDDs), Solution Design Documents (SDDs), and compliance logs.
  • Led post-deployment monitoring, bot performance tuning, and change request implementation.
  • Conducted governance reviews and automation feasibility assessments for 100+ use cases in 2024
  • Ability To Drive Compliance and Process Adherence
  • Strategic Stakeholder Engagement: Maintain regular communication with senior leadership and key stakeholders across departments, ensuring alignment on strategic initiatives and overall business objectives by assessing feasibility and risks

Project Lead - QA

Thomson Reuters
10.2006 - 05.2016
  • Involved in R3/R4 Releases of Sophia in process documentation, simplifying the policies/procedures, helping the BA in understanding the concepts/terminology of the process, participate and coordinate the QC functionality with respective stake holders
  • Test different modules based on the requirements specified in Jira, report the issues by raising the defect in the Jira ticket and keeps follow up on the same till the sub-tickets (defects) are all verified and closed. Upon which the main story will be closed. This is monitored for the entire team within the iDetails
  • Work on all the project related reports like ETM Dashboard, PSRM, monthly reports, weekly reports etc..
  • Attend weekly calls with client, and make sure to adhere to all the updates received in Weekly call.
  • Conduct refreshers and mock sessions within the team to ensure that all the SOP’s are followed equally by all the team members
  • Have weekly discussions with the team to train on update and share feedback
  • Conduct regression, smoke, compatibility testing along with pixel tracking by using tools like Charles, Fiddler etc..
  • Compatibility testing is done by testing in various web and app environments in various versions of iOS and Android devices which includes iPhone, iPad, Android

Education

Masters in Computer Applications - Computer Science

IGNOU
06.2016

Skills

  • Healthcare Systems: Salesforce Cloud, Internal tools like IPP, DFP, Charles to measure omniture
  • Integrations: REST APIs, SQL Server, SAP, MsOffice, Gsuite
  • RPA Tools: UiPath (Studio, Orchestrator, Assistant, Document Understanding, REFramework)
  • Analytics Tools: Tableau, Google Ad Manager, Omniture/Adobe Analytics, Sharepoint
  • Project Management: Jira, Confluence, Xkiwi, Youtrack
  • Languages: VBNET, Java, SQL, C#

Test Management

  • Extensive experience is SDLC & STLC phases in various streams and handling the end-end QA projects.
  • Responsible for designing Test strategy / methodology based on the Business requirements.
  • Well versed experience on Test and Defect Management, configuration and environment management.
  • Hands on over Agile methodology for testing activities.
  • Expertise in Web based and Client/Server testing environments
  • Proficient in Manual Testing, iOS and Android testing (web and app)
  • Working knowledge on XML, HTML, Java, Oracle and SQL Server Technologies based Projects
  • Experience in performing Functional, System testing, GUI and Regression testing, UAT and PIT

Accomplishments

  • Delivered 60+ healthcare product workflows, resulting in over 7,000 hours of manual effort saved annually last year.
  • Reduced manual intervention for reporting process for all the products which reduced processing turnaround time by 35% through end-to-end automation.
  • Automated monthly ULD files and Client facing reporting, improving compliance and data integrity.
  • Achieved 100% Customer Satisfaction Index from the Head of the Project deliver of Thomson Innovation for Customer Satisfaction Survey conducted by TR
  • Received Site R&R award (cash price of 20K) for the year 2022 for an excellent performance delivered by Testing team for Project Sophia
  • Achieved ample of appreciations from Customer/Client test Managers, From TR - Innovation, stating the confidence of customers and on the work delivered.
  • 100% PMR for last 3 consecutive quarters with no NCR’s raised

Timeline

Project Manager QA

ValueLabs (Client WebMD)
07.2023 - Current

Project Lead - QA

Thomson Reuters
10.2006 - 05.2016

Masters in Computer Applications - Computer Science

IGNOU

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