Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
SPECIFIC EXPERTISE
Certification
Timeline
Generic

SWAPNA MAGALAM

Phoenix,AZ

Summary

Over 16 years of IT experience at various industries in developing and implementing testing strategy comprising of Test Plans, Test Scenarios, Test cases, Test Scripts and Test Reports. Experienced in testing of cross platform client/server and web-based applications. Good knowledge of the Software Development Life Cycle. Proficient in developing and implementing testing procedures on a given application for different software releases using Manual and Automated Testing Techniques. Creative problem-solver, who always goes the extra mile, is adept at learning new systems & processes and has proven ability to work effectively as a team member and independently.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Software Quality Assurance Lead

Deloitte
08.2023 - Current
  • Lead and manage the overall testing delivery for a large-scale project for Deloitte’s major client, the Internal Revenue Service (IRS), serving as the Testing Lead.
  • Served as QA Lead for the Online Payment Plan module — a critical system component that underwent multiple revisions across various phases — as well as the Withholding Compliance product, which involved several complex releases and test scenarios.
  • Contributed to multiple functional areas, including modules enabling taxpayers to receive IRS notifications via Individual Online Account (IOLA), email, and SMS.
  • Collaborated with IOLA Delivery Teams, IOLA PMO, Tax Payer Experience Platform (TXP) Product Suite Teams, Business Partners, and IT Partners to ensure all developed solutions were thoroughly tested using industry best practices and aligned with the long-term vision of the taxpayer experience ecosystem.
  • Led QA efforts for the Notifications department, testing over 250+ notice templates and delivering the project to production with zero defects.
  • Coordinated cross-functional teams to perform end-to-end testing, validating both frontend and backend components.
  • Guided teams in preparing and sharing detailed test documentation and results with clients.
  • Conducted multiple sprint-end demos for the IRS to present product progress and gain feedback.
  • Authored test plans and post-deployment End-of-Test Reports (EOTRs) to ensure transparent and traceable QA activities.
  • Reviewed Configuration Lifecycle Management (CLM) processes to verify consistent adherence to QA standards.
  • Validated API responses using SOAP UI to ensure accurate and expected results.
  • Executed batch jobs in staging environments to trigger and verify email notifications to taxpayers.
  • Loaded Test data securely using Secure FX and Secure CRT Tools.
  • Prepared CSV files for test data exchange, and collaborated with cross-functional teams to receive expected data files for feature testing.
  • Manage and Execute Back-end Automation suite via GitHub.
  • Facilitated regular QA team meetings to align on progress, identify roadblocks, and enhance collaboration.
  • Led bi-weekly automation review sessions to evaluate test scripts and coordinate implementation with automation teams.
  • Maintained and distributed a comprehensive Defect Tracker/CLM log to monitor and ensure timely resolution of issues across all teams.

Software QA Engineer

JPMorgan Chase
Columbus, OH
07.2012 - 03.2023
  • Worked on a wide range of financial products for Business Banking. My responsibilities include testing several functionalities of different JPMorgan Chase financial products like business loans, Actimize product and Technology enhanced due diligence applications etc. by performing different methods of testing from System testing, sanity tests, Datawarehouse, API Testing, Running Edge case scenarios, automate tests, End-End and Regression Tests and Role based Tests.
  • Involved in the different stages of SDLC starting from requirement phase to the maintenance phase.
  • Involved in multi-tasking of several applications including with Pilot application launch.
  • Worked with Third party vendor product Actimize for Role based Testing.
  • Worked in Data warehouse Testing by monitoring source to target flows running SQLs for KYC/Compliance applications making sure high risk customers data matches up correctly based on high-risk countries.
  • Manually performed Integration testing, end-to end testing, System testing, and Functional testing.
  • Tested complex and multiple rule sets for Chase Quick Deposit Application Billing Engine which determines the cost of using the service for different user sets.
  • Prepared Test Planning documents, Data Preps excel sheet from different databases.
  • Test cases, Test evidence documents are very detailed and uploaded in wiki.
  • Developed test scenarios, test cases, test scripts are reviewed by Agile team for any updates if required.
  • Walk through my Test Results during Sprint review calls at end of sprint.
  • Did reviews for UNIT Test documents and gave inputs for developers.
  • Provided data for UNIT Tests if needed.
  • Involved in testing of hot fixes and different releases of the application.
  • Developed SQL scripts for validating the data in the database using sql developer.
  • Validated different Batch Jobs by running in Devshell /kinit commands using Putty.
  • Performed API Testing using Postman and SOAPUI for different environments.
  • Validated the links/url changes given by downstream systems work in my applications correctly for different functionalities for each release.
  • Extensively used Test Director to report change request, bugs.
  • Always key player in finding Critical to High level Defects.
  • Involved in Headless Testing for complex changes in the application by running API Tool and SQLs.
  • Performed Testing in Local by code checkouts using INTELLIJ framework/Bitbucket and made necessary code updates when data is not available for edge case scenarios.
  • Validated JSON files during Test execution.
  • Involved with multiple layers of Teams to make sure End-End Testing is successful during Customer account opening channels.
  • As Agile member not limited to QA, also involved in creating SNOW Requests.
  • Prepared Business requirement documents by working with Business users and made version updates to documents and reviewed with team in Refinement calls.
  • In Regression suite, made checks to test No PI data is exported when export feature available in application.
  • Created Automated Scenarios using Selenium and worked as lead with Offshore Teams.
  • Performed Data-Driven testing using Selenium to read test input data from an external source so as to test the application with different positive and negative data and wrote some reusable functions.
  • Performed regression testing for incremental versions of the application using Selenium.
  • Created reusable modules in Selenium that can be used to test some common functionality in a web application keeping in mind the future requirements as described in the Software Requirements Specification.

Senior QA Analyst

TekSystems | Nationwide Financial
Columbus, OH
05.2010 - 07.2012
  • Nationwide Financial Offers a wide variety of financial investment products. My responsibilities include testing several functionalities of different nationwide financial applications like 401(k), 403(b), 457, 401(a) retirement plans.
  • Subject Matter Expert (SME) in different products in retirement plans including Loan packet generation, Loan payoff process, Loan repayments, and Money Movement.
  • Utilized SQL DB Visualizer extensively for looking up and validating converted data.
  • Involved in the complete SDLC activities including Requirements Analysis, Test Planning, Creating Test Scripts, and Test Execution.
  • Tested several different financial products/features like Enrollments, Distributions, Purchases, Asset rebalancing scenarios, Funds Exchange in & out, Contributions, Financial Instruments like Bank CDs & Liquid savings, Payroll Calendars, Suspense Accounts, Fin-ops Testing – Validating sheets like BUYS - CAFÉ - FILES, Day 1 & Day 2 Testing.
  • Create and execute end to end test scripts of the entire retirement plans web application workflow.
  • Involved in Go No go meetings, three Amigo meetings, and Stand-ups with stake holders.
  • Agile and Waterfall test methodologies expert.
  • Trained and mentored new hires and junior testers on all the different financial products and on ways to test them.
  • Did performance testing on Data warehouse tables utilizing SQL DB Visualizer. Track the timings on different performance test parameters in an Excel report.
  • Opened several defects in each testing phases; worked on Break-Fix and Production support.
  • Track and update defects using Rational Team Concert for Agile, and Quality Center for Waterfall methodologies.
  • Used SoapUI to pull data directly from a webservice to validate the results that were showing on a webpage match the XML results that were being pulled from the webservice call.

QA Analyst

TekSystems | Progressive Insurance
Cleveland, OH
09.2008 - 10.2009
  • Progressive Insurance is a leading Insurance provider in US serving millions of customers with their insurance needs. My role is to perform deep dive testing (test applications that had already been tested earlier and currently in Production).
  • Tested vendor quoting application interfaces for accurate quotes from vendors like Insurance.com, Buy Button and several other vendors. Tests were performed for several vendor and state combinations.
  • Conducted Deep Dive Testing to make sure vendor mapping tables, and rate discounts have been accurate for all the customers for each state based on customer input. Testing efforts made a HUGE impact on the number of vendor quotes that resulted in a customer buying insurance from Progressive.
  • Performed security analysis using tools like Fiddler to monitor network traffic and inject code for testing a site for cross-site scripting attack vulnerability.
  • Quickly learnt and used proprietary automation tool EXT to write test plans and execute scripts.
  • Trained junior testers on how to test the application in different ways and the strategies to implement for identifying bugs.
  • Made use of FUNIT automated testing framework to test different fields on web forms.
  • Migrating some of the manual testing process to automated process using Quick Test Professional tool and TestGen4Web.
  • Responsible for developing system test strategies for multiple applications and translating technical, functional and performance requirements into detailed test plans.
  • Performed Regression testing to test the impact of bug fix.
  • Document Test Cases, Test results and Test procedures like Hard defaults, Soft defaults and other operating conditions.

Education

Bachelors - Electrical Engineering

Jawaharlal Nehru Technological University
India
05.2006

Skills

  • Software Tools: IntelliJ, Postman API, SOAP tool, DB Visualizer, Quality, GIT, IBM Rational Tools, QTP, FUNIT
  • Databases: Oracle, SQL Server 2005, SQL Server 2000, SQL Developer
  • Bug Tracking Tools: Test Director/Quality Center, EXT custom tool, Mantis
  • Office Tools: MS Excel, MS Word, MS Power Point, Devshell, JIRA
  • Web Technologies: SoapUI, Fiddler, HTML, XML, C#NET, AZURE, JSON
  • Quality metrics analysis
  • Defect tracking management
  • Test process improvement

Accomplishments

  • JPMorgan Chase 5KEY Award – Recognized for exceptional Start-to-Finish Ownership of key projects
  • JPMorgan Chase 5KEY Award – Honored for impactful contributions to Automated Testing Efforts
  • JPMorgan Chase Recognition Award – Celebrated for 10 Years of Dedicated Service and Contributions
  • Deloitte Applause Award – Awarded for the Successful Rollout of the IRS Withholding Compliance Project
  • Nationwide Insurance Certificate of Achievement – Received for the Successful AS400 Conversion Project
  • Progressive Insurance Smart Growth Award – Earned for identifying and correcting inflated auto quotes for vendors, leading to accurate pricing and increased customer acquisition

SPECIFIC EXPERTISE

  • Strong understanding of Waterfall and Agile QA Methodologies.
  • Used JIRA/RTC for daily updates and story cards creation.
  • Experienced in various Quality Assurance Test Processes such as Application Testing, System Integration Testing, Regression Testing, Black box and End to End Testing.
  • Involved in all phases of Product/System/UAT/Regression testing.
  • Expertise in design, development, implementation of test scenarios using Mercury suite TestDirector, HP Quality Center, IBM Ration Tools -. Manager, Ration Team Concert.
  • Chase Quick Deposit Billing Engine System Testing
  • Strong knowledge in scripting of test cases using Quick Test Pro, FUNIT.
  • Experience in testing of Database, Web applications.
  • Experienced in JSON files validations
  • Involved in API Testing Tool called Postman
  • Conducted testing and quality assurance for the Internal Revenue Service (IRS) Online Payment Plan system, ensuring compliance with functional requirements and system performance standards.
  • Mobile Testing across different browsers using Browser Stack Tool.
  • Developed Automated test scripts using Selenium WebDriver, cucumber/Gherkin.
  • Involved in the complete QA Lifecycle activities like Pre-testing phase, acceptance testing phase and testing phase.
  • Experience in UNIX shell scripts, SQL scripts for regression testing.
  • Extensive use of bug tracking tools for filing product failures, recognizing the priority and severity of the bug within depth knowledge of the Bugs life cycle.
  • Strong project management skills including strategic planning, problem solving and decision-making abilities.
  • Possess good communication skills and the ability to work effectively with developers, manages and end-users.
  • Recognized by upper management for finding and reporting complex bugs, which after fixed resulted in huge increase in number of people buying insurance from Progressive Insurance.
  • Expertise in Test planning and Test Evidence documents

Certification

Microsoft Certified in Developing and Implementing Web Applications with Microsoft Visual C#.NET and Microsoft Visual Studio .NET.

Timeline

Software Quality Assurance Lead

Deloitte
08.2023 - Current

Software QA Engineer

JPMorgan Chase
07.2012 - 03.2023

Senior QA Analyst

TekSystems | Nationwide Financial
05.2010 - 07.2012

QA Analyst

TekSystems | Progressive Insurance
09.2008 - 10.2009

Bachelors - Electrical Engineering

Jawaharlal Nehru Technological University

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SWAPNA MAGALAM