Swapna Thonangi

Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.

• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Collaborated with outside departments to implement system-wide improvements.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Increased client retention by building trust through excellent communication skills and timely issue resolution.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
• Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
• Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
• Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
• Connected to computer of client using remote link to install programs and applications.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Advanced client understanding of product capabilities by crafting clear and concise user guides, fostering increased adoption rates and overall satisfaction.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
• Patched software and installed new versions to eliminate security problems and protect data.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Provided Microsoft Azure support from past 3years to multiple customers , users in 24/7 uptime environment, often working double shifts to accommodate time zones.

• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Promoted development of social, emotional and communication skills in children 0-5 year old.
• Kept classroom areas clean, neat and safe.
• Used proper sanitizing techniques for toys, surfaces and equipment.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
• Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
• Promoted sensory development by providing access to different textures.
• Developed age-appropriate activities and programs for children .

• Helped children's confidence and self-esteem by providing safe, loving environment.
• Assisted teacher by developing lesson plans to meet educational goals for each child.
• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Prepared for lessons by gathering educational materials and setting up equipment.
• Delivered clear, concise instructions to children to aid in each student's decision-making.
• Supervised children age 0-5years old during in-classroom activities and on playground.
• Maintained classrooms by disinfecting and sterilizing surfaces and toys.
• Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread.
• Engaged and entertained children through recreational and educational activities.
• Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
• Communicated with parents to inform about child's progress and classroom behavior.
• Created weekly newsletter to keep families informed about school activities.
• Assisted teacher with developing creative program suitable for preschool children.
• Organized snack time and nap hours.
• Encouraged children to interact with each other and participate in group activities.
• Maintained tidy and clean classroom consistent with safety and health standards.

• Educated students in foundational concepts such as shapes, numbers and letters.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Promoted sensory development by providing access to different textures.
• Used classroom observations to create written assessments of student performance.
• Supervised students and enforced discipline during all Head Start activities.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
• Identified signs of emotional and developmental problems in children and reported to parents.
• Allowed for ample outdoor discovery time in schedule each day.
• Addressed behavioral and learning issues with parents and daycare management.
• Assisted and supervised 12 children through entire school day.
• Monitored students' academic, social and emotional progress and recorded in individual files.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Organized and facilitated monthly parent support group meetings.
• Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Onboarded new hires and set up training.
• Referred candidate resumes to customer account managers for evaluation and submission.
• Wrote and posted technical job descriptions
• Sourced and selected applicants for technical positions within company.
• Worked alongside global business leader to deploy new training strategies.
• Completed human resource operational requirements by scheduling and assigning employees.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Used Boolean searches to develop applicant portfolios for expected openings.
• Oversaw all HR needs for 80-employee operation across locations

• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
• Operated and maintained applicant tracking and candidate management systems.
• Conducted recruiting events per given time to grow passive talent pipeline to prepare for future hiring needs.
• Compiled and produced qualified candidates' information review and liaised between parties to coordinate formal, management interviews.
• Maintained filing system of current, prospective and future positions.
• Facilitated all new employee orientations to foster positive team attitude.
• Oversaw full cycle recruiting for vacancies each quarter.
• Implemented various sourcing strategies to identify high-quality candidates.
• Developed lists of qualified candidates for corporate hiring managers.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Verified applicant references and employment details.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
• Scheduled and conducted 3 interviews each week.
• Maintained in-depth understanding of current industry trends and hiring desires.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Developed recruiting strategies to identify qualified candidates, utilizing specialized hiring tools.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Provided complete meeting support, including materials preparation and notes or minute taking.
• Arranged corporate and office conferences for company employees and guests.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Received, screened and routed incoming calls.
• Organized international and domestic travel arrangements for staff members, including all transportation and hotel stays.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Managed high levels of call flow and responded to Customer support needs.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Retained existing clients and developed 100 new accounts by extending high quality and efficient support service
• Managed agendas, travel arrangements and appointments for more than 100 upper management staff members.