Dynamic Application Support Analyst with a proven track record at Tata Technologies, excelling in process improvement and requirements analysis. Expert in Java and technical documentation, I drive operational efficiency and enhance application performance. Adept at collaborating with clients to deliver tailored solutions, ensuring alignment with business objectives and maximizing user satisfaction.
Role Description: Executed customization and business process re-engineering initiatives, utilizing proprietary tools. Managed requirements through structured documentation and the development of deployment plans. Formulated release strategies, leveraging Tata Technologies' automotive engineering expertise.
Applied intellectual capital management practices to enhance operational efficiency.
Daily Duties:
Engaged customers to clarify requirements and implement process flows.
Designed development pipeline tailored to customer specifications.
Generated ideas for process improvements, cost-saving initiatives, and application modernization using proprietary tools.
Provided application support utilizing technical and functional expertise.
Developed code enhancements and resolved process flow issues for client applications.
Led deployment of new functionalities on client side using GitHub and Jenkins.
Created detailed design documents outlining workflows for module migration and implementation.
Reviewed peer work, facilitated demo sessions, and implemented feedback-driven changes.