Swapnil Sonone
Pune,INDIA
Summary
To secure a challenging career with dynamic and exciting organization where my skills, business knowledge and experience will contribute toward the growth and success of the team & organization
Overview
14
14
years of professional experience
Work History
Associate-Master Data Management- Accuray Project
Tata consultancy Services
Pune
05.2023 - Current
- Managed material and customer master data through creation, enrichment, approval, and implementation across target platforms.
- Applied data governance policies and procedures to support data quality, consistency, and team guidance on best practices.
- Resolved work order issues related to material master through ServiceNow tickets, facilitating timely service delivery.
- Tracked SLA compliance metrics in ServiceNow to ensure effective management of first response, resolution, and closure times.
- Defined and tracked SLA compliance metrics including First Response Time, Resolution Time, and Closure Time to ensure adherence to agreed service levels
- Assisted with new machine installation setup, PM, maintenance, and decommissioning workflows.
- Maintained Salesforce by creating and updating technician and stocking locations for internal and external FSE.
Associate - Honeywell Project
Tata Consultancy Services
Pune
01.2020 - 04.2023
- Supported SAP logistics operations, streamlining workflow and improving supply chain ticket handling for operational continuity.
- Ensured data integrity through thorough checks and quality assurance across business systems, enhancing reliability of data.
- Built and maintained operational dashboards, reports, and KPI tracking for daily review.
- Tracked ServiceNow alerts and incidents, facilitating timely resolution within SLA targets.
Associate - DHL Project
Tata consultancy Services
Pune
04.2016 - 12.2019
- Tracked shipments and monitored status to support timely deliveries.
- Verified freight data to ensure alignment with operational targets and business needs.
- Maintained logistics master data to enhance accuracy and data integrity.
- Supported reporting and process improvements for logistics operations.
Process Associate - Utilities Operations
WNS Global Services
Pune
10.2015 - 05.2016
- Maintained customer and meter master data records for the Thames Water project, ensuring consistency and accuracy.
- Conducted data quality checks, validation, and reconciliation activities to support operational excellence.
- Facilitated collaboration with operations teams to address data-related issues and uphold data governance standards.
- Managed data operations across multiple projects to ensure timely and accurate delivery.
- Developed and distributed MIS reports for performance monitoring and business review purposes.
Associate - Credit Risk & Customer Data Management
Wipro Ltd.
04.2013 - 08.2015
- Updated customer and credit data across banking systems, ensuring strong data quality standards.
- Cleansed, validated, and maintained records to enhance reporting accuracy and streamline daily operations.
- Identified and resolved duplicate, incomplete, and inconsistent records to improve data integrity.
- Worked with operations and support teams to process data change requests and resolve issues quickly.
- Worked with operations and support teams to process data change requests and resolve issues quickly.
Education
BCA - Computer Science
Global Tech Institute of Management (GTIM)
01-2012
Skills
- Master data across materials, vendors, and customers
- Material Master Data
- Vendor Master Data
- Customer Master Data
- Data governance and management
- Data Analysis
- SAP and Salesforce proficiency
- Power BI reporting
- Project coordination
- Requirements analysis
- Analytical skills
Timeline
Associate-Master Data Management- Accuray Project
Tata consultancy Services
05.2023 - Current
Associate - Honeywell Project
Tata Consultancy Services
01.2020 - 04.2023
Associate - DHL Project
Tata consultancy Services
04.2016 - 12.2019
Process Associate - Utilities Operations
WNS Global Services
10.2015 - 05.2016
Associate - Credit Risk & Customer Data Management
Wipro Ltd.
04.2013 - 08.2015
BCA - Computer Science
Global Tech Institute of Management (GTIM)