Swapnith Donugama
Norcross,GA
Summary
Results-driven professional with expertise in building and expanding businesses through strategic prospecting, sales, and client relationship management. Proven ability to identify market opportunities and develop effective sales strategies that deliver impactful solutions. Committed to leveraging innovative approaches to drive business success while adapting to dynamic market trends. Expertise in optimizing sales processes contributes significantly to overall business development goals.
Overview
3
3
years of professional experience
Work History
Senior Business Development Executive
Unacademy
Bangalore, KA
11.2020 - 08.2021
- Developed strategies for high-value segments, increasing lifetime value.
- Ensured sustained engagement and satisfaction for all clients.
- Facilitated training sessions, webinars, and consulting services to improve client utilization.
- Collaborated with sales teams to identify and convert leads into clients.
- Established performance benchmarks to drive team productivity.
- Collaborated with sales and account management to drive measurable business results.
- Coordinated with teams across the organization on initiatives such as product launches and events.
Social Media Analyst & Business Development
3DM
Hyderabad, TS
10.2019 - 11.2020
- Managed social media accounts for many brands and analyzed the data every day for better optimization and improvement. Their customer base.
- Created new business opportunities by promoting additional services to current customers.
- Generated detailed performance reports with the use of Google Analytics and Hootsuite.
- Transformed promising prospects into loyal clients, increasing company profits.
- Built strategic partnerships to expand service offerings, and enhance the agency's market position.
- Collaborated with cross-functional teams to develop customized marketing solutions aligned with client goals.
- Conducted research on competitor's social media strategies and campaigns, providing insights to help inform the company's own strategy and Created monthly reports of key metrics such as followers, engagement rate, impressions, and reach.
Trainee Process Consultant
HGS - Hinduja Global Solutions
Hyderabad, TS
11.2018 - 06.2019
- Investigated customer queries to ensure accurate resolution according to company policies.
- Processed claims, including remittance, adjustments, and denials, after a thorough analysis of customer information and documentation.
- Addressed customer concerns efficiently while processing claims.
- Escalated customer queries to appropriate managers for further handling.
- Maintained detailed documentation of customer interactions, claims, and adjustments.
- Delivered high-quality customer service by maintaining a professional approach, addressing customer concerns, and ensuring satisfaction.
- Coordinated with various internal teams to manage both administrative and service-related tasks, optimizing operational efficiency.
Education
Master of Science - Business Analytics
Lewis University
Romeoville, IL05-2023
Bachelor of Science - Mechanical Engineering
GITAM University
Hyderabad08-2017
Skills
- Marketing
- Proposal development
- Financial acumen
- Competitive intelligence
- Strategic planning
- Business modeling
- New business development
- Analytics
- Customer Relationship
- Optimization
- Campaigning
- Strategy
- Visualization
Timeline
Senior Business Development Executive
Unacademy
11.2020 - 08.2021
Social Media Analyst & Business Development
3DM
10.2019 - 11.2020
Trainee Process Consultant
HGS - Hinduja Global Solutions
11.2018 - 06.2019
Master of Science - Business Analytics
Lewis University
Bachelor of Science - Mechanical Engineering
GITAM University
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