SWAPTADUITY DAS
Irving,United States
Summary
Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Graduate Assistant
University of Dallas
Irving, TX
01.2024 - Current
- Assisted in the development of graduate-level course materials, such as syllabi, lesson plans and assignments.
- Conducted research to support faculty members in their teaching and research activities.
- Provided reference and reader's advisory services to library patrons.
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Processed interlibrary loan requests for patrons.
- Performed basic computer troubleshooting and maintenance tasks.
- Developed programs to promote literacy and community involvement with the library.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
Travel Executive
Wilson Travels Inc
03.2023 - Current
- Increased customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times.
- Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with team members to provide comprehensive travel solutions for corporate clients.
- Resolved customer issues promptly and professionally, leading to increased client retention rates.
- Stayed up-to-date on industry trends and destinations to provide knowledgeable recommendations for clients.
- Generated new business leads through networking events and marketing initiatives.
- Coordinated complex itineraries involving multiple destinations, flights, hotel bookings, car rentals, and activities.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Operations Administrative
D And B truck cargo inc
02.2022 - 02.2023
- Maintained and organized all daily operational activities for the company
- Assisted in the development and implementation of new operational processes
- Monitored workflow and staff performance, as well as identified areas of improvement
- Ensured compliance with company policies and procedures
- Assisted in the preparation of budgets and financial reports
- Prepared correspondence, reports, and other documents
- Answered phones and provided customer service
- Coordinated meetings, travel, and other activities.
Operations Dispatcher
D and B truck cargo inc
02.2021 - 02.2022
- Responsible for providing accurate and timely response to customer inquiries and ensuring customer satisfaction
- Scheduled and coordinated delivery routes and pickups for maximum efficiency
- Monitored delivery vehicles, tracked shipments, and updated progress throughout delivery
- Collaborated with warehouse team to ensure accurate inventory management
- Developed and maintained strong relationships with customers in order to ensure customer satisfaction
- Inspected equipment prior to dispatch to ensure proper functionality.
Quality Analyst
Accenture Pvt Ltd
08.2019 - 11.2020
- Thorough knowledge of quality assurance standards and best practices, including Agile/Scrum, TestDriven Development, and Waterfall
- Experience in developing test plans, test cases, test scripts, and test reports for multiple projects.
GIS analyst
Here Technologies Pvt Ltd
07.2017 - 08.2019
- Extensive experience working as a GIS Analyst, leveraging Geographic Information Systems (GIS) tools to solve complex problems
- Utilized a variety of GIS software such as ArcGIS, ArcMap, and QGIS to create and analyze spatial data
- Developed and maintained GIS databases, including metadata, Geodatabases, and Spatial Databases
- Performed spatial analysis and geoprocessing tasks such as map projections, buffering, and overlays
- Worked with stakeholders to develop and implement GIS initiatives and solutions
- Developed customized GIS applications and tools using object-oriented programming languages such as Python and Java
- Conducted training sessions for novice and experienced GIS users
- Created detailed maps and reports to illustrate results of GIS analysis.
Customer Executive
First Source Pvt Ltd
05.2015 - 06.2017
- Developed and implemented customer service policies and procedures to ensure high quality customer service
- Answered customer inquiries and directed them to the appropriate department
- Resolved customer complaints and concerns in a timely and professional manner
- Maintained customer database and contact information
- Monitored customer feedback and trends to anticipate customer needs
- Assisted in developing marketing and promotional plans to increase customer retention
- Generated regular reports to analyze customer service performance and develop strategies to improve customer service
- Collaborated with other departments to ensure customer satisfaction.
Education
MBA - Business Administration And Management
University Of Dallas
Irving, Texas12.2024
Bachelor In Commerce - Finance
ICLES Motilal Jhunjhunwala College
Mumbai, India04.2015
Skills
- Project Management
- Customer Service
- Logistics Expertise
- Logistics Coordination
- Operations Management
- Business Development
- Database Management
- Office Administration
- Travel Coordination
- Resource Management
- Performance monitoring
- Critical Thinking
Certification
- INTRODUCTION TO SQL
- INTERMEDIATE SQL
- CAPM
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native/ Bilingual
Timeline
Graduate Assistant
University of Dallas
01.2024 - Current
Travel Executive
Wilson Travels Inc
03.2023 - Current
Operations Administrative
D And B truck cargo inc
02.2022 - 02.2023
Operations Dispatcher
D and B truck cargo inc
02.2021 - 02.2022
Quality Analyst
Accenture Pvt Ltd
08.2019 - 11.2020
GIS analyst
Here Technologies Pvt Ltd
07.2017 - 08.2019
Customer Executive
First Source Pvt Ltd
05.2015 - 06.2017
MBA - Business Administration And Management
University Of Dallas
Bachelor In Commerce - Finance
ICLES Motilal Jhunjhunwala College