Swarna Ambati

IT PROFESSIONAL The notable success of nearly 9 years in managing IT Operations as per ITIL Guidelines while working with reputed organizations in the IT industry; Privies associated with Cognizant technology, from September 2022 to Dec 2023 as O365 administration and Collaboration Services. PROFILE SUMMARY Proficiency in delivering IT Services and solutions entailing O365 consultant, Messaging and Collaboration Services, IT Security, Ticketing, and end-user Support. Expertise in leading the Transition Projects. Expertise in the maintenance of a robust 24x7 multi-platform M365 email security. Skilled in o365 and Active Directory admin tasks. Resourceful in the installation of Exchange for safeguarding & and maintaining a secure environment Customer-centric Leader, focused on providing effective technical support for enhancing client satisfaction; worked on escalated cases and resolved issues as per SLAs & TAT Successfully upgraded & migrated existing servers & drove technology enhancements; received awards & appreciation for excellent performance like Best quarterly employee award at The Spretnost Services Private Limited Accurate & precise in all work-related assignments with talent in leading & guiding team members; problem-solver with strong communication, team-building & analytical skills Exchange Server 2016 administration and implementation PowerShell scripting Handling litigation hold requests eDiscovery handling. ITIL process experience. Part of the Onedrive migration team. KB articles preparation. Key Result Areas: Manage and communicate project goals, schedule, status, and risks/issues to all involved team members and client stakeholders on time. Strong expertise and leadership skills to direct cross-functional teams, resolve project issues, and ensure project goals and requirements are met Isolating build/deployment issues root cause analysis Proficient in Cloud-based software development/management tools Supports the evaluation and recommendation of new technical directions and approaches to client Co-ordination with Onsite team on weekly basis Good communication with the customer to meet business requirements. Assigning license and user profile modification in SPO Migrating users from H drive to OneDrive Working with Microsoft premier support if the issue is not resolved at L2/L3 support team