SWARNA KUPPILI
Summary
Senior Business Analyst with 8+ years of experience delivering enterprise applications across finance, telecom, and healthcare-aligned environments. Strong expertise in requirements elicitation, user story development, workflow modeling, and Agile delivery. Experienced in stakeholder management, backlog ownership, UAT validation, and system implementation. Proven ability to bridge business and technology teams, drive process improvements, and deliver scalable, compliant solutions aligned with business and customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
CommScope
10.2020 - Current
- Led end-to-end requirements gathering, created BRDs, FRDs, RTM, and detailed user stories with clear acceptance criteria.
- Created and managed Product Backlog including epics, user stories, and acceptance criteria using Agile and Azure DevOps.
- Drafted ATP (Authorization to Proceed), LOE (Level of Effort), and functional specifications for project planning and approvals.
- Acted as primary point of contact for leadership, stakeholders, and cross-functional teams for business analysis activities, and as subject matter expert (SME) to development teams, clarifying requirements and ensuring accurate implementation.
- Facilitated Sprint ceremonies, PI Planning, backlog refinement, sprint demos, and retrospectives.
- Created training materials and conducted user training sessions and product demonstrations.
- Led process modeling (AS-IS / TO-BE) using BPMN to improve workflow efficiency and reduce cycle time.
- Established documentation governance standards, ensuring requirements, workflows, and configurations remain up to date.
- Developed and executed UAT strategy, created test scripts, facilitated UAT sessions, and obtained business signoffs.
- Oversaw system configuration and implementation across Salesforce and Microsoft Dynamics 365 aligned with business and compliance requirements.
- Managed resource allocation across multiple projects, ensuring optimal utilization and timely delivery.
- Collaborated with QA teams to validate functionality and ensure quality delivery.
- Designed Power BI dashboards for executive reporting (Forecast vs Plan, Pipeline, Renewals), enabling data-driven decisions.
- Performed SQL-based data validation and reconciliation to ensure data accuracy and reporting integrity.
- Acted as liaison between business, development, QA, and production support teams across SDLC lifecycle.
- Supported compliance-driven processes ensuring traceability, governance, and audit readiness.
Business Analyst
Canon India Pvt Ltd
01.2019 - 05.2020
- Gathered and documented business requirements using Use Cases, workflows, and user stories.
- Developed BRDs, FRDs, RTM, and functional specifications ensuring traceability.
- Facilitated stakeholder workshops and recommended solutions based on business needs.
- Collaborated with developers and QA teams to ensure proper implementation and validation.
- Performed gap analysis and impact assessment for system changes.
- Supported Agile delivery through backlog grooming, sprint planning, and demos.
- Created UAT scripts, coordinated testing, and managed defect tracking.
- Designed process workflows using BPMN and improved operational processes.
- Developed reports and dashboards to track KPIs and business performance.
Associate Process Analyst
Reliance Communications
04.2018 - 12.2018
- Supported requirements documentation, workflow analysis, and system enhancement initiatives.
- Performed data mapping and validation between source and target systems.
- Assisted in business case preparation, estimation, and prioritization of features.
- Evaluated vendor releases and conducted impact analysis on existing workflows.
- Supported compliance-ready processes aligned with internal controls and audit requirements.
- Collaborated with cross-functional teams to resolve production issues and improve process efficiency.
Education
MBA - Marketing & Analytics
Amrita School of Business
B.Tech - Information Technology
Avanthi Institute of Engineering & Technology
Skills
- Requirements Elicitation & User Story Development
- Use Case Modeling, BRD, FRD & RTM
- Agile (Scrum), Product Backlog Management
- Stakeholder Engagement & Client Workshops
- Business Process Modeling (BPMN, AS-IS / TO-BE)
- UAT Planning, Test Scripts & Validation
- System Configuration & Functional Design
- Compliance, Governance & Audit Readiness
- Data Validation, SQL Analysis & Reporting
- Training, Demos & Knowledge Transfer
- Microsoft Dynamics 365 (CRM & Workflow Management)
- Tools: Jira, Confluence, Azure DevOps, Figma, Visio, Tableau, Power BI, Miro, Lucid Charts, Advanced Excel, SharePoint, SPSS, SAP
- Agentic AI Tools: ChatGPT, Copilot, Prompt Engineering
- Platforms: Salesforce CRM, Enterprise Data Platforms, API Integrations, MS Dynamics 365
- Database: MS SQL Server, SSMS
- Documentation: BRD, FRD, RTM, SOPs, Process Flows
- Process Modeling: BPMN, SIPOC
- Methodologies: Agile (Scrum/Kanban), SDLC, Waterfall
- Domains: Finance, Telecom, Healthcare (compliance exposure), Enterprise IT
- Testing: UAT Planning, Test Scenario Design, Regression Validation
Certification
- Certified Scrum Product Owner (CSPO)
- Six Sigma Yellow Belt
- Capstone Business Simulation
Interests
Documentation Specialist, Radio Hosting, Book Blogging/Reviewer
PUBLICATION
ICCSP’17 – Study on Enhancing Process Efficiency through Lean Practices in IT Industry.
Timeline
Senior Business Analyst
CommScope
10.2020 - Current
Business Analyst
Canon India Pvt Ltd
01.2019 - 05.2020
Associate Process Analyst
Reliance Communications
04.2018 - 12.2018
B.Tech - Information Technology
Avanthi Institute of Engineering & Technology
MBA - Marketing & Analytics
Amrita School of Business