SWARNA SAMMETA
Houston,TX
Summary
Business Analyst with proficiency in project management and HR consultancy. Skilled in collaborating with cross-functional teams to gather, analyze, and document comprehensive business process requirements and proficient in utilizing agile methodology tools such as Azure DevOps, JIRA and MS Suite tools for effective project management and collaboration. Possess strong stakeholder management capabilities, with a track record of fostering collaboration and alignment across geographically dispersed teams. Effective communicator with excellent written and verbal communication skills, coupled with the ability to perform data analysis to identify trends, patterns and insights to enable decision-making and process improvement efforts. MBA in Human Resources Management, complemented by certifications including Professional in Human Resources (PHR) and Certified Business Analyst. Creative Contributing Writer with several years of experience. Successful at writing appropriately to any audience and conducting extensive, detailed research on any subject. Master of different writing styles.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
HR Procedure Writer Lead/ Business Analyst
JPMorgan Chase/Innova Solutions
Houston, TX
02.2022 - 12.2023
- Conducted comprehensive requirements gathering using diverse methodologies including one-on-one interviews, questionnaires, brainstorming sessions, and meticulous document analysis to devise effective design solutions for over 500 HR Standard Operating Procedures (SOPs) and reference documents intended for migration to the ServiceNow platform
- Implemented a standardized approval process, ensuring clarity on project scope and obtaining stakeholder signoffs at each project phase, encompassing requirements gathering, gap analysis, design, and final implementation
- Documented user stories meticulously in JIRA and collaborated closely with the Project Manager to coordinate the prioritization process and manage backlog items effectively for 11 migrations projects
- Employed critical thinking and advanced data analysis techniques primarily to identify trends in the gaps within current state of operating documents, usage of the online systems by the various teams and Level of effort tracking for uplift project timelines
- Facilitated productive working sessions and weekly status meetings with Subject Matter Experts (SMEs) across APAC, EMEA, and North America regions, accommodating multiple time zones and maintaining responsibility for the Minutes of Meetings (MOMs) shared with stakeholders
- Conducted User Acceptance Testing (UAT) and generated use case documents and presentations for stakeholder review before final delivery of uplifted documents to the central online repository
- Provided post-migration training and ongoing system support in ServiceNow, troubleshooting, and addressing continuous maintenance requests to uphold the accuracy and relevance of migrated documents
- Developed presentations and reports for senior Leadership utilizing a diverse range of MS Office tools including PowerPoint, Excel and Visio
- Enhanced process efficiency within the internal Knowledge Management sub-team, creating Playbooks, offering mentorship, training for over 6 new team members, and spearheading multiple ad-hoc projects as necessary.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
HR Consultant, Advice and Counsel
CVS Health/Managed Staffing
Houston, TX
09.2021 - 01.2022
- Managed over 400+ Accommodation requests, ensuring compliance with federal and company Covid-19 vaccine policies
- Conducted sensitive conversations during the ADA interactive process, demonstrating effective verbal and written communication
- Reviewed documentation and rendered informed decisions on Accommodation requests, ensuring adherence to policies and compliance standards
- Implemented sincere efforts to bridge communication gaps with disengaged employees during the interactive process, utilizing effective verbal and written communication strategies.
- Organized material to research and complete writing tasks.
Case Manager, Disability and Leave Services
Amazon/Insight Global
Houston, TX
10.2020 - 06.2021
- Managed statutory and company-based disability leaves for over 250 cases per month
- Delivered exceptional customer service in alignment with Amazon's "customer-first" culture to a diverse workforce of over 2000 employees, overseeing the complete life cycle of case management
- Conducted audits and provided training as part of special projects.
HR Generalist
Sysco Corporation/Core Staff Services
Houston, TX
04.2019 - 04.2020
- Integral member of a two-person HR team, servicing 1000+ corporate employees in Merchandising and Marketing departments alongside the Lead HRBP
- Provided comprehensive customer support in performance management, compensation, benefits, payroll, leaves of absence, and attendance; served as a liaison between employees and management, addressing questions regarding policies, practices, and procedures using the Workday HCM and Salesforce platforms
- Participated in the planning and execution of annual and new hire initial performance appraisals
- Supported and coached managers in employee relations matters, including the formulation of Performance Improvement Plans, Corrective Action Plans, and Clarification of Expectations
- Successfully mediated resolutions for over 50 issues
- Collaborated with the Lead HRBP, Legal, and IT teams on six market-level workforce planning efforts over a one-year period
- Generated complex compensation and demographic reports, facilitated severance packages, and provided post-reorganization transition support
- Identified and rectified errors in payroll, leading to over $20,000 in cost savings for the company as the designated leave of absence liaison for FMLA and ADAAA cases
- Assisted in the company’s performance review process by offering guidance on Individual Development Plan creations and providing technological support with SuccessFactors, the cloud-based online performance management tool
- Contributed to workplace investigations by adeptly note-taking during investigation interviews and efficiently completing post-investigation reports.
HR Manager
Datazi Technologies Pvt. Ltd.
Hyderabad, India
01.2017 - 10.2018
- Established and structured the HR department for an IT startup, overseeing its growth to over 30 employees
- Supported the initial developmental team in recruitment, onboarding, and orientation procedures
- Collaborated with senior management to devise and implement HR policies and practices, ensuring compliance with corporate requirements, and resolving employee and third-party matters
- Trained, mentored, and developed the newly formed HR team, focusing on benefits, policies, procedures, and laws, while maintaining up-to-date training records
- Utilized effective negotiation skills to foster and sustain strong vendor relationships, managing contracting activities, including contract and supplier management
- Automated and optimized HR database systems, streamlining record-keeping processes for terminations, leave of absence requests, performance management, and internal transfers
- Played a pivotal role in settlement negotiations, mediating with 30+ team members during the financial downturn of the newly incorporated business
- Facilitated business arrangements, including salary reductions, terminations, and post-transition activities.
Benefits Manager
Employer Services Group (ESG), LLC
Denver, CO
11.2009 - 10.2010
- Oversaw comprehensive management of employee benefits and retirement programs, encompassing medical, dental, vision, 401K, workers comp, life, and disability plans for multiple PEO clients
- Resolved insurance claims and coverage issues through active communication with carriers
- Conducted annual new hire orientations at client sites.
HR Generalist
Accenture - Mortgage Cadence/ 3t Systems Inc.
Denver, CO
09.2005 - 02.2009
- Provided dedicated HR customer support to 300+ employees across software development and consultant services sister companies
- Became the primary point of contact for employees and leadership, addressing HR, benefits, and payroll matters
- Conducted new hire orientations, I-9 verifications, exit interviews, and managed monthly payroll using the Paychex system
- Reconciled monthly insurance invoices
- Provided occasional support for recruiting talent for open positions.
Education
MBA in Human Resources Management -
Andhra University
IndiaBachelor of Commerce -
Andhra University
IndiaSkills
- Project management
- HR consultancy
- Agile methodology
- Azure DevOps
- JIRA
- MS Suite tools
- Stakeholder management
- Collaboration
- Data analysis
- Decision-making
- Process improvement
- Written and verbal communication
- Trend identification
- Stakeholder signoffs
- User stories
- Gap analysis
- Critical thinking
- Facilitating meetings
- User acceptance testing
- Training and support
- Knowledge management
- Playbook creation
- Mentoring
- Customer service
- Case management
- Auditing
- Performance management
- Compensation
- Benefits administration
- Payroll
- Leaves of absence
- Employee relations
- Workforce planning
- SuccessFactors
- Workplace investigations
- Recruitment
- Onboarding
- HR policies and practices
- Vendor management
- HR database systems
- Settlement negotiations
- Record-keeping
- Benefits and retirement programs management
- Insurance claims resolution
- New hire orientations
- HR customer support
- Payroll management
- Reconciliation
- Technical proficiency in MS Suite, SharePoint, Visio, Power BI, SQL, JIRA, Confluence, Azure DevOps, Mind Map, Miro, Lucid Charts, Workday HCM, ServiceNow, SAP SuccessFactors, DALI, Absence Soft
- MBA in Human Resources Management
- Bachelor of Commerce
- Professional in Human Resources (PHR) certification
- Business Analysis certification
Certification
- Professional in Human Resources (PHR), HRCI
- Certification in Business Analysis
Timeline
HR Procedure Writer Lead/ Business Analyst
JPMorgan Chase/Innova Solutions
02.2022 - 12.2023
HR Consultant, Advice and Counsel
CVS Health/Managed Staffing
09.2021 - 01.2022
Case Manager, Disability and Leave Services
Amazon/Insight Global
10.2020 - 06.2021
HR Generalist
Sysco Corporation/Core Staff Services
04.2019 - 04.2020
HR Manager
Datazi Technologies Pvt. Ltd.
01.2017 - 10.2018
Benefits Manager
Employer Services Group (ESG), LLC
11.2009 - 10.2010
HR Generalist
Accenture - Mortgage Cadence/ 3t Systems Inc.
09.2005 - 02.2009
MBA in Human Resources Management -
Andhra University
Bachelor of Commerce -
Andhra University
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