Summary
Overview
Work History
Education
Skills
Timeline
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SWATHI BOMMINA

Hayward,CA

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

10
10
years of professional experience

Work History

SENIOR FRAUD OFFICER

HSBC
05.2020 - 06.2022
  • Reviewing and responding effectively to fraud incidents occurred on customer’s accounts
  • Responsible for exploring and defining fraud prevention initiatives and execution of fraud risk assessments
  • Analyze account transactions thoroughly to trace activity and determine action to be taken
  • Stay current on trends in such areas as money laundering and criminal techniques to successfully spot new types of fraud.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

INSURANCE CLAIMS PROCESSOR

HSBC
12.2016 - 04.2020
  • Process all insurance non-technical claims by reviewing the customer’s policy
  • Investigate the claim to ensure it is accurate and true
  • Analysing collected information and using sound judgment to execute decisions related to risk associated with clients or companies
  • Actively participating in internal training opportunities, team and departmental meetings in order to maintain advanced awareness of Anti money laundering risk and also to new policy and procedure changes as it when comes, etc.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.

CUSTOMER SERVICE EXECUTIVE

HSBC
04.2015 - 11.2016
  • Liaise with the Business area and other teams for various process related queries
  • Conduct checks to ensure the customer data is stored by the team as per the retention list
  • Prepare training matrix, monitor and handled the training requirements in the team
  • Actively support team and proactively promote HSBC family ethos.

Recruiter

VNS ready mix
03.2012 - 02.2015
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Verified applicant references and employment details.

Education

Master of Science - Business Analytics

California State University - East Bay
Hayward, CA
04.2024

Bachelors of Technology - Mechanical Engineering

DVR & DR. HS MIC COLLEGE OF TECHNOLOGY
2011

Skills

  • Microsoft Excel, Word, PowerPoint
  • Python, R
  • Data Mining
  • Data Analysis
  • Time Series Analysis

Timeline

SENIOR FRAUD OFFICER

HSBC
05.2020 - 06.2022

INSURANCE CLAIMS PROCESSOR

HSBC
12.2016 - 04.2020

CUSTOMER SERVICE EXECUTIVE

HSBC
04.2015 - 11.2016

Recruiter

VNS ready mix
03.2012 - 02.2015

Master of Science - Business Analytics

California State University - East Bay

Bachelors of Technology - Mechanical Engineering

DVR & DR. HS MIC COLLEGE OF TECHNOLOGY

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SWATHI BOMMINA