Hi, I’m
Swathi Kulkarni
B-Tech/MBA
Sunnyvale,CA
Summary
Analytical business professional with over 5 years of experience in extensive data management and business analysis with a deep understanding of data-driven insights. Proven record of turning complex data into actionable strategies that drive growth and provide innovative solutions. With a passion to stay ahead in the ever-evolving field of analytics, I'm ready to take on the next challenge.
Overview
8
years of professional experience
6
years of post-secondary education
8
Certificates
Work History
DeloitteHyderabad, Telangana
Senior Analyst - Automation
09.2022 - 06.2023
Job overview
- Lead automation tool designing, development, testing, deploying and maintenance of automation solutions by using automation programming techniques such as Excel VBA, Python and other RPA technologies
- Worked independently on complex data structures, adopting technologies such as SAP and Power Query that streamlined reporting process and provided timely and accurate financial data to management
- Lead design, execution and maintenance of automated test scripts for functional, integration, regression, performance and usability testing
- With excellent understanding of financial reporting concepts and data modelling techniques, analyzed and presented unstructured data to derive key insights
- Identified process improvement opportunities to enhance operational effectiveness and improve productivity, resulting in 70% reduction in work hours
- Coordinated with cross-functional teams to identify process gaps and develop solutions, resulting in great reduction of manual intervention in terms of financial reporting
Google Operations CentreHyderabad, TG
Senior analyst - Workforce management
04.2021 - 09.2022
Job overview
- Developed and maintained daily, weekly and monthly operational analysis related to volume, efficiency and quality of service across various contact centers
- Analyzed and developed new forecasts with regards to workload and resource allocations to provide stakeholders with complete workforce analysis in clear and actionable format
- Designed and presented precise root cause analysis to understand service level failures and conduct impact analysis more efficiently
- Created and improved dashboard displaying volume drivers to understand emerging trends on real time basis, which helped to act more proactively thereby resulting in ~20% decrease in workload
- Built and maintained fully automated PLX dashboard to monitor Service levels and delivery of various contact centers on real time basis
BSA LimitedSydney, NSW
Analyst - Workforce Management
09.2019 - 11.2020
Job overview
- Performed continual analysis of current performance against service level agreements (SLAs) and Key Performance indicators (KPIs) to identify improvement opportunities and cost-effective strategies
- Generated volume forecasts and schedules using time series analysis and predictive modelling techniques to manage workload while maximizing available workforce
- Partnered with departmental managers to develop tactical hiring and expense freeze plan during lay-off period, reduced workforce by 10% without any impact on existing workload and upcoming business
- Created and developed training materials and SOPs on workflow activities and process changes to support new and existing team members
- Designed and maintained automated reports and dashboards to conduct real time re-forecasting of workload, with regards to existing workforce ensuring most efficient and cost-effective coverage
VodafoneSydney, NSW
Business Development Manager
06.2018 - 09.2019
Job overview
- Pursued new business sales opportunities by identifying potential high value customers and supported acquisition on new clients by negotiating and closing long-term agreements
- Generated customer needs analysis, sales analysis and presentations detailing business development activities and performance against targets
Amazon Hyderabad, Telangana
Associate - Vendor management
06.2015 - 02.2016
Job overview
- Effectively identified and addressed vendor concerns regarding Amazon Seller platform policies for sales, database issues and listing inaccuracies
Education
Central Queensland UniversitySydney, Australia
Master of International Business from International Business
03.2016 - 06.2018
St Peters' Engineering CollegeHyderabad
Bachelor of Technology from Electronics And Communications Engineering
06.2011 - 05.2015
Skills
Python Programming
Advanced Excel
SQL
VBA
R programming
Google sheets
Google Data studio
Microsoft Project
Microsoft power BI
Power query
Tableau
SAP
Salesforce
Root cause and impact analysis
Statistical and regression analysis
Predictive modelling
Exploratory data analysis
Data mining and modelling
Data visualization
Business analysis
Project management
Certification
Google Data Analytics
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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