Swathi Thothala Sridhar
Fort Lauderdale,FL
Summary
Business Analyst with 6+ years of experience in delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Specialized in translating business requirements to functional specifications. Results oriented with a proven track record of improving the market position of a company and maximizing opportunities for financial growth. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners.
Overview
9
9
years of professional experience
Work History
IT Business Analyst
Nova Southeastern University Shepard Broad College of Law
08.2023 - 06.2024
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified and analyzed user requirements, procedures, and processes to develop optimization strategies.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Increased stakeholder satisfaction scores by 15% through enhanced communication and requirements-gathering processes.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Provided technical support for existing reports, dashboards, or other tools.
- Performed cost-benefit analysis of proposed changes to business processes.
- Monitored project timelines and budgets by tracking milestones, deliverables, and tasks.
- Conducted in-depth data analysis to inform strategic decision-making, leading to more effective resource allocation and prioritization.
Business Analyst
USAA Group
02.2021 - 07.2023
- The goal of the project is to customize the (Out of the box) Guidewire Claims Center to fit the Business requirements
- Analyze the requirements, maintaining product model, escalating production issues and coordinating with dependency teams.
- Developed training programs that reduced user errors by 30%
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Increased resource efficiency by analyzing detailed business requirements.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Business Analyst
NJM Insurance Group
03.2019 - 02.2021
- The scope of the project is to enhance and integrate Guidewire Claims Center software to modernize claims Systems for the ease of Commercial LOB and improve customer service
- Streamlined compliance processes, ensuring 100% adherence to regulatory requirements, and reducing audit findings by 60%
- Also involved configuring the Claims center, including customizing screens, rules, workflows, data mapping, integration, and business logic.
Guidewire Business Analyst
CNA Insurance
06.2017 - 03.2019
- The main goal of the project included upgrading the generation-old company Policy administration system with the Guidewire Policy Center platform
- The application would generate Policy lifecycle - Product definitions, Underwriting, Quoting, Renewals, andActivities and allow automated and manual policy renewable features.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Project Coordinator
Aspire Systems
04.2015 - 03.2017
- The goal of the project was to replace its existing core operating systems to provide a better overall experience for employees, agents, and policyholders.
- Created job files for each project and maintained current data in each file.
Education
MBA in Business Administration -
Kuoni Academy
Chennai, Tamil Nadu12.2012
BCA, Bachelor in Computer Science -
Madras University
Chennai, Tamil Nadu05.2010
Skills
- Change Management
- Business Process Improvement
- Process Mapping
- Cost-Benefit Analysis
- Gap Analysis
- Project Management & Implementation
- Agile
- Scrum
- Waterfall
- Jira
- Azure
Timeline
IT Business Analyst
Nova Southeastern University Shepard Broad College of Law
08.2023 - 06.2024
Business Analyst
USAA Group
02.2021 - 07.2023
Business Analyst
NJM Insurance Group
03.2019 - 02.2021
Guidewire Business Analyst
CNA Insurance
06.2017 - 03.2019
Project Coordinator
Aspire Systems
04.2015 - 03.2017
MBA in Business Administration -
Kuoni Academy
BCA, Bachelor in Computer Science -
Madras University
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