Swathi Thothala Sridhar
Fort Lauderdale,United States
Summary
Business Analyst with 6+ years of experience in delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Specialized in translating business requirements to functional specifications. Results oriented with a proven track record of improving the market position of a company and maximizing opportunities for financial growth. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners.
Overview
9
9
years of professional experience
Work History
IT Business Analyst
Nova Southeastern University Shepard Broad College of Law
Davie, FL
08.2023 - Current
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
- Surfaced insights and findings to support business and technical decisions.
- Reviewed existing policies and procedures against industry standards for compliance purposes.
- Provided technical support for existing reports, dashboards or other tools.
- Performed cost-benefit analysis of proposed changes to business processes.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
Business Analyst
USAA Group
Texas, Remote
02.2021 - 07.2023
- The goal of the project is to customize the (Out of the box) Guidewire Claims center to fit the Business requirements
- Project also involves in maintaining Guidewire Claims Center environment for Commercial line of Business
- Also, to Analyze the requirements, maintaining product model, escalating production issues and coordinating with dependency teams.
Business Analyst
NJM Insurance Group
West Trenton, NJ
03.2019 - 02.2021
- The scope of the project is to enhance and integrate Guidewire's Claims center software to modernize claims Systems for the ease of Commercial LOB and improve customer service
- As part of this project, worked closely with business stakeholders to gather requirements, develop project plans, and oversee the implementation of the business requirements
- Also involved configuring Claims center, including customizing screens, rules, workflows, data mapping, integration and business logic.
Guidewire Business Analyst
CNA Insurance
Chicago
06.2017 - 03.2019
- The main goal of the project included upgrading the generation old company Policy administration system with the Guidewire Policy Center platform
- The application would generate Policy lifecycle - Product definitions, Underwriting, Quoting, Renewals, Activities and allow automated and manual policy renewable features.
Project Coordinator
Aspire Systems
Chennai, India
04.2015 - 03.2017
- This project was for one of our insurance internal clients
- Goal of project was to replace its existing core operating systems to provide a better overall experience for employees, agents and policy holders.
Education
MBA in Business Administration -
Kuoni Academy
BCA, Bachelor in Computer Science -
Madras University
Skills
- Change Management
- Business Process Improvement
- Process Mapping
- Cost-Benefit Analysis
- Gap Analysis
- Project Management & Implementation
- Agile
- Scrum
- Waterfall
- Jira
- Azure
Timeline
IT Business Analyst
Nova Southeastern University Shepard Broad College of Law
08.2023 - Current
Business Analyst
USAA Group
02.2021 - 07.2023
Business Analyst
NJM Insurance Group
03.2019 - 02.2021
Guidewire Business Analyst
CNA Insurance
06.2017 - 03.2019
Project Coordinator
Aspire Systems
04.2015 - 03.2017
MBA in Business Administration -
Kuoni Academy
BCA, Bachelor in Computer Science -
Madras University
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