Swati Baviskar
Columbia Station,OH
Summary
Enthusiastic and people-centric professional leveraging a strong background in public relations, education, and high-volume client services to transition into an entry-level Scrum Master role. Exceptional communicator adept at facilitating cross-functional collaboration, removing team roadblocks, and coaching individuals toward continuous improvement. Passionate about fostering a healthy, self-organizing team environment through servant leadership and Agile methodologies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Educational Aide for English Learners
Columbia Local School
Columbia Station, OH
01.2023 - Current
- Recipient of the "Employee of the Year" Award (2023–2024) for outstanding dedication to student success and staff support.
- Provide guidance and academic support to ELL students (KG through 8th grade) to foster a positive learning environment.
- Administer language proficiency and state achievement tests; monitor and report on ongoing student progress.
- Analyzed ongoing linguistic and academic performance metrics to inspect progress, systematically modifying strategy frameworks based on empirical feedback loops.
- Acted as a dedicated blocker-remover by identifying structural, cultural, and linguistic bottlenecks; proactively engineered targeted intervention strategies to restore progress and milestone momentum.
- Coached and guided multilingual students to adapt to new educational frameworks, fostering a psychologically safe learning environment that accelerated baseline competencies.
- Partnered with diverse teaching staff, administrators, and specialists to cross-pollinate best practices, improving delivery sync and boosting overall school productivity.
Customer Service Representative (Remote)
TTEC @Home LLC
01.2021 - 08.2023
- CVS Pharmacy (Sept 2021 – Aug 2023): Managed high-volume calls regarding insurance benefits and COVID-19 services; maintained a 100% QA score and perfect reliability.
- Bank of America (Jan 2021 – Sept 2021): Handled 90+ calls daily regarding prepaid cards and unemployment programs; using active listening and empathy to resolve highly escalated constraints on the first contact
- Educated customers on options while strictly adhering to data privacy and company policies.
- Conflict Resolution: Handled 90+ high-volume daily accounts for Bank of America (Jan 2021 - Sept 2021),
- Stakeholder Alignment & Data Integrity: Educated diverse users on complex process paths while executing strict privacy guidelines (Banking/HIPAA) to maintain end-to-end data transparency.
Education
Bachelor in Mass Media - Advertising
S.K.Somaiya College
Mumbai, INDIA01-2004
Skills
- Team facilitation and recognition
- Creativity and innovation
- Coaching and mentoring
- Impediment removal
- Inspection and adaptation
- Cross-functional collaboration
- Collaborative teamwork
- Instructional support
Accomplishments
Columbia Local Schools "Employee of the Year" Award (2023–2024)
Certification
- Professional Scrum Master I (PSM I) – Scrum.org, 2026
- QA Engineer Certification – TEST PRO, 2021
- Early Childhood Care & Education (ECCED) Certification – 2019
Preceding Experience
A Preschool Educator and consultant with experience in managing a full spectrum of Public Relations, Business Development & Client Relationship program & services, Team Management. Having experience in Public Relations- Films & Entertainment (Mumbai, India) and Business Development. My skills included Creative Writing, doing write ups for newspapers, generating new clients, creating databases, maintaining client relationships, visiting clients every month to ensure smooth flow & acquire feedback on the service provided. Cementing healthy relations with clients and coordinating with various departments.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Educational Aide for English Learners
Columbia Local School
01.2023 - Current
Customer Service Representative (Remote)
TTEC @Home LLC
01.2021 - 08.2023
Bachelor in Mass Media - Advertising
S.K.Somaiya College