Swati Dey

· Technical Administration & Support:Oversee the technical administration and operational continuity of Learning Management Systems (LMS) for both Canvas and Blackboard, collaborating with academic departments to align the systems with university-wide program objectives and ensure seamless user experiences.

· User & Security Management:Administer user account creation, role assignments, permissions, and data security protocols within the LMS, ensuring robust access control and safeguarding institutional data.

· Technology Integration & Testing:Lead the integration of new educational technologies and third-party publisher tools (e.g., ATI-Nursing, LibGuides, Redshelf, McGraw-Hill, Cengage, Pearson, Respondus, Turnitin) through comprehensive planning, testing, and implementation phases, utilizing LTI, API, and deep integration techniques to ensure seamless functionality within the LMS ecosystem.

· Support for Media & Proctoring Tools:Provide technical expertise and support for online learning media tools (Kaltura, VoiceThread, Panopto, YuJa) and proctoring solutions (Respondus, LockDown Browser, Turnitin), including training faculty and students on their effective use. Ensure compliance with accessibility standards through tools like Anthology Ally and CIDIlabs Panorama.

· Reporting & Data Analysis: Monitor system usage and leverage Argos reporting tools to generate actionable insights for institutional assessment and data-driven decision-making. Create custom scripts to automate and optimize data reporting processes.

· Dataflow & System Integration: Manage and optimize data integration workflows between Banner databases, Argos reporting, and LMS platforms (Canvas/Blackboard). Design and implement custom scripting for enrollment data feeds, ensuring seamless data flow and synchronization across systems.

· Technological Proficiency: Utilize advanced skills in MS SQL, MS Office, Smartsheet, Qualtrics, Camtasia, and other instructional technologies to support the development and execution of educational initiatives.

· Effective Communication & Coordination: Demonstrate excellent communication skills by maintaining timely and clear communication with vendors, faculty, students, staff, and cross-functional teams. Provide technical support, troubleshooting, and coordination to ensure smooth operation and resolution of LMS-related issues.

· Performance Tracking & Metrics Analysis: Collect, analyze, and report on key performance metrics such as user engagement, course completion rates, and LMS usage to evaluate the effectiveness of online courses and training programs.

• Training Program Development & Delivery: Design and deliver diverse training programs, including onboarding, skills development, leadership, and product knowledge, using virtual, and e-learning methods to accommodate different learning styles.
• Instructional Design & Content Creation: Develop learner-centered content, such as multimedia presentations, manuals, and e-learning modules, privacy and security trainings while continuously improving based on feedback and business needs.
• LMS Administration: Oversee LMS operations (Docebo, Moodle, Absorb, Canvas), manage course enrollments, monitor progress, and provide technical support, ensuring smooth user engagement and compliance with tracking and reporting requirements.
• Learning Needs Analysis: Collaborate with stakeholders to assess training needs and performance gaps, designing targeted interventions aligned with company goals.
• Employee Development & Engagement: Support employee growth through coaching and career development, ensuring learning programs align with career progression and leadership development.
• Program Evaluation & Improvement: Evaluate training effectiveness using data, feedback, and performance metrics, recommending improvements to drive business outcomes.
• Collaboration & Communication: Partner with HR, operations, and leadership teams to ensure training programs align with organizational goals, maintaining clear communication with all stakeholders.
• Technology Integration: Integrate emerging learning technologies and tools into training solutions to enhance learner engagement and outcomes.
• Compliance & Certification Management: Ensure compliance training is up-to-date and track certifications, managing reporting and ensuring adherence to regulatory requirements.

• Curriculum Development & Collaboration: Partnered with faculty to revise and enhance course syllabi, lesson plans, and the overall Electronics and Instrumentation Engineering curriculum, ensuring alignment with academic standards and industry trends.
• Course & Instructional Design: Spearheaded updates to course objectives, materials, and instructional/assessment strategies for key courses including Sensors-Transducers, Digital Electronics, Microprocessors, Microcontrollers, and associated labs.
• Exam Proctoring & Student Support: Proctored exams and implemented targeted remediation strategies to improve student performance and achieve learning objectives.
• Research & Academic Writing: Conducted research to support curriculum innovation and contributed to academic publications in the field.
• Student Guidance & Mentorship: Mentored Bachelor of Engineering students through their final year research projects and technology model development, providing guidance on project design, execution, and presentation.

• Prepared letters of recommendation for students looking to obtain internships and cooperative opportunities.
• Taught small groups of students focused on specific parts of coursework.
• Helped students develop diligent study habits and strategies to achieve successful outcomes.
• Built and maintained professional relationships with students and faculty members.