Swati Gupta
Chicago,USA
Summary
Dynamic Senior Program and Business Operations Leader with over 20 years of experience driving complex, cross-functional initiatives within global organizations. Expertise in leading programs from concept to execution, effectively aligning engineering, operations, and business stakeholders to achieve high-quality outcomes at scale. Proficient in translating strategic objectives into actionable plans that foster operational excellence and drive large-scale transformation initiatives. Recognized for the ability to navigate ambiguity, influence without authority, and deliver measurable business results in fast-paced, high-impact environments.
Approved I-140 and eligible for H-1B transfer.
Experienced with quality improvement methodologies and project management. Utilizes data-driven approaches to identify and resolve inefficiencies. Knowledge of regulatory compliance and best practices in quality management. Professional with high standards, skilled in driving quality improvements and optimizing processes. Strong background in data analysis, process optimization, and regulatory compliance. Focused on team collaboration and delivering impactful results. Known for adaptability in dynamic environments, effective communication, and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Process Quality Improvement Manager / Business Planning Manager
HERE Technologies
Chicago, IL
02.2018 - Current
- Lead the Data Governance & Management team, Overseeing the collection, storage, and transfer of data, ensuring accuracy, completeness, and timeliness.
- Manage KPI Ownership & Strategy, Collaborating with stakeholders to develop SMART (Specific, Measurable, Achievable, Relevant, Timely) metrics that align with business objectives. and Monitoring designated Key Performance Indicators (KPIs) to identify performance gaps and determine when to trigger corrective actions.
- Lead complex, cross-functional programs spanning engineering, product, and business teams across a 475+ employee global organization, driving execution, quality, and operational scalability.
- Drove end-to-end execution of enterprise initiatives across 40+ functions, aligning global stakeholders to deliver high-impact business outcomes
- Led ISO 9001, ISO 27001, and SOC2 compliance programs, ensuring audit readiness and operational rigor across distributed teams
- Re-architecting enterprise Risk Management & FMEA framework using JIRA, aligning governance and execution with a $2.5M program scope
- Change Management (strategic positioning): Led organization-wide change initiatives supporting transformation programs, ensuring seamless adoption of new processes, tools, and operating models across global teams
- Incident / Operational Resilience: Established incident governance and escalation frameworks, improving response effectiveness and minimizing business impact for critical operations
- Product & Engineering Alignment: Partnered with product and engineering teams to translate business requirements into execution plans, aligning roadmap priorities with operational capabilities
- Partnered with senior leadership to translate strategic priorities into execution roadmaps, balancing business impact, risk, and timelines
- Introduced Agile and DevOps practices to improve delivery predictability and cross-team collaboration
- Designed and implemented scalable process improvements, enhancing product delivery efficiency and operational consistency
- Built internal platforms (SharePoint-based) to improve program visibility, documentation, and cross-functional coordination
- Influenced decision-making across teams through structured analysis, risk assessment, and actionable insights
- Writing
Support Readiness Program Manager
HERE Technologies
Chicago, IL
11.2011 - 02.2018
- Managed a portfolio of 30+ concurrent programs, ensuring seamless execution across engineering, product, and operations teams in a global environment.
- Led global service transition programs to Network Operations Center, ensuring operational readiness and continuity across distributed teams
- Change & Transition Leadership: Drove large-scale transition and change management initiatives, enabling smooth migration of services and minimizing operational disruption
- Incident & Continuity Management: Led cross-functional coordination during high-impact operational events, ensuring rapid resolution and maintaining service continuity
- Built program structures and workflows to align cross-functional teams, improving execution efficiency and accountability
- Developed strategic roadmaps and execution plans aligned with business objectives
- Reduced intake and onboarding timelines by 50% through workflow redesign and stakeholder alignment
- Established reporting frameworks to provide leadership visibility into program health, risks, and dependencies
- Writing
Transition Project Manager / Team Lead
Nokia
Ottawa / Montreal, ON / QC
11.2007 - 11.2011
- Led cross-functional engineering teams (40+ resources) delivering complex service transition programs with a focus on execution, quality, and operational readiness.
- Directed end-to-end service transition planning and execution across multiple programs
- Change Management: Led training and change initiatives to ensure adoption of new processes and operational models
- Operational Stability: Managed escalation and incident coordination across teams, improving response efficiency and minimizing service disruption
- Improved resource planning and scope management processes, increasing delivery accuracy
- Developed reporting and analytics frameworks to support operational decision-making
- Writing
Education
Bachelor of Arts - Political Science
Delhi University
New Delhi, IndiaMBA - Diploma in Systems Management
National Institute of Information Technology (NIIT
New Delhi, IndiaMBA - Business Management
Stratford Career Institute
Quebec, CanadaSkills
- Program & Execution Leadership
- End-to-End Program Leadership
- Cross-functional Execution (Engineering, Product, Operations)
- Strategic Planning & Roadmap Execution
- Operational Excellence
- Business & Transformation
- Business Operations & Process Optimization
- Change Management & Organizational Readiness
- Risk Management, Compliance & Audit (ISO, SOC2)
- Product & Program Alignment
- Leadership & Influence
- Executive Communication
- Global Stakeholder Alignment
- Decision-Making in Ambiguous Environments
- Operational excellence
- Customer focus
- Quality management systems
- Process improvement expertise
- Documentation management
- Problem-solving
- Statistical process control
- Customer satisfaction
- Quality processes
- Supplier relationship management
- Documentation control
- Continuous improvement
Accomplishments
- Led enterprise programs across 40+ functions and 3 global regions
- Delivered organization-wide compliance (ISO/SOC2) for a 475+ employee workforce
- Improved operational efficiency and reduced audit-related rework across teams
- Managed complex initiatives with budgets up to $2.5M
- Enabled large-scale transformation through change leadership and cross-functional execution
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Process Quality Improvement Manager / Business Planning Manager
HERE Technologies
02.2018 - Current
Support Readiness Program Manager
HERE Technologies
11.2011 - 02.2018
Transition Project Manager / Team Lead
Nokia
11.2007 - 11.2011
Bachelor of Arts - Political Science
Delhi University
MBA - Diploma in Systems Management
National Institute of Information Technology (NIIT
MBA - Business Management
Stratford Career Institute