SWATI PATEL
Philadelphia,PA
Summary
Dedicated Pharmacist offering 18 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Advanced communicator with all levels of staff, clients, management, and healthcare administrators. Skilled Pharmacist with strong background in compounding, pharmacological knowledge and patient care. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Proficient in reporting, documentation and compliance guidelines.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacist
Wal-Mart
08.2019 - Current
- Fulfill prescriptions with high degree of accuracy and strict compliance with applicable regulations.
- Counsel and educate customers on proper use, potential drug interactions, likely side effects, contraindications, and dosage timing.
- Collaborate with Healthcare professionals for formulary alternatives, potential clinical conflict, recommendations, and to take care of Specialty Medications.
- Perform Comprehensive Medication Review to develop outcome measurements and be a part of patients’ clinical care management plan.
- Holistic care consultation sessions for patient with autoimmune diseases like Psoriasis, Rheumatoid Arthritis, Ulcerative Colitis.
- Ensure legitimacy of controlled substance prescriptions as well as detailed documentation per policy and regulatory requirements.
- Supervise and coach team of pharmacy technicians and trainee pharmacists.
- Analyze data related to patient satisfaction, staff productivity, and quality measures for overall service improvement.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Achieve and maintain top customer satisfaction and retention by cultivating productive relationships with patients.
- Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Pharmacy Clinical Services Manager
Wal-Mart
04.2016 - 08.2019
- Directed, supervised, and evaluated work activities of all pharmacy personnel in 11 pharmacy stores.
- Trained pharmacists on SOPs and QI initiatives.
- Developed and implemented clinical policies and procedures to ensure high quality patient care.
- Achieved program goals by effectively motivating all pharmacy personals.
- Improved care delivery by monitoring performance and optimizing strategies.
- Performed extensive literature review for the development of educational criteria for Specialty Pharmacy medications.
- Organized community health events to expand the reach of pharmacy clinical services.
- Participated in care coordination via weekly conference calls with field pharmacists and Market Director.
- Assisted Market Director in performing yearly drug inventory, evaluating budgets, and setting performance goals for all pharmacies across the market.
Staff Pharmacist
Wal-Mart
08.2013 - 03.2016
- Prioritized and balanced workflow by properly devoting tasks to associates.
- Issued and tracked use of controlled medications with state-mandated reporting requirements.
- Shared management duties like interviewing for open positions, arranging staff meetings, regulating workflow, scheduling staff members, and addressing customer concerns.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
Staff Pharmacist
Walgreens
09.2006 - 03.2013
- Dispensed medications according to physician prescriptions.
- Counseled customers on over-the-counter medication options.
- Provided immunizations as authorized by state board of pharmacy.
- Prepared extemporaneous compounds when required by specific prescriptions.
Education
Doctor of Pharmacy -
University of Sciences in Philadelphia
Philadelphia, PA01-2006
Bachelor of Sciences - Microbiology
R.J. Shah College
India01-1998
Skills
- Patient counseling, Healthcare communication and Customer service
- Drug utilization evaluation and Clinical decision making
- Formulary management along with Medication therapy management for patient care optimization
- Skilled provider of Specialized pharmacy services with Documentation skills
- Leadership quality and Pharmacy operations management skills
- Inventory management and Quality improvement initiatives provider
- Flexible with ability to adopt changes quickly
- Analytical and Problem-solving skills
- Pharmacy software as well as Microsoft Office Suite proficiency
Accomplishments
- Received a Great Customer Service Provider award.
- Supervised team of 11 Pharmacy mangers and 15 staff pharmacists.
- Collaborated with Market Director and developed adherence and immunization improvement protocols.
- Provided 4 hour SOP training and 8 hours Immunization training to pharmacists and technicians in 11 stores.
Certification
- PA pharmacist license
- Immunization license
- BLS certificate
- OSHA training certificate
- MTM training certificate
- USP-800 training
Languages
English
Gujarati
Hindi
Timeline
Pharmacist
Wal-Mart
08.2019 - Current
Pharmacy Clinical Services Manager
Wal-Mart
04.2016 - 08.2019
Staff Pharmacist
Wal-Mart
08.2013 - 03.2016
Staff Pharmacist
Walgreens
09.2006 - 03.2013
Doctor of Pharmacy -
University of Sciences in Philadelphia
Bachelor of Sciences - Microbiology
R.J. Shah College
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