SWATI SAHU
Strategic Account Manager
Austin,TX
Summary
Dynamic and results-oriented Strategic Account Manager with over 7 years of experience at Amazon Business, recognized for a proven ability to drive revenue growth and exceed sales targets while cultivating strong client relationships. Expertise in leveraging analytical skills and exceptional negotiation abilities to develop strategic solutions that align with client objectives and enhance satisfaction. A history of utilizing strategic planning and problem-solving capabilities to deliver impactful results, contributing to overall business success. Committed to applying extensive experience in a challenging role in Retail Account Management, focusing on driving continued growth and innovation.
Overview
9
9
years of professional experience
Work History
Strategic Account Manager
Amazon Business B2B
Austin, Texas
08.2022 - Current
- Recruited and developed a book of business worth $200M of top performing 55 Amazon Business sellers within the North American region, delivering exceptional customer service and exceeding revenue targets.
- Conducted in-depth market research and analysis to identify key trends, customer needs, and business opportunities, resulting in a 15% increase in sales revenue in 2025.
- Built and maintained strong working relationships with the selling partners at all levels, including C-level executives, and fostered long-term partnerships to maximize customer satisfaction.
- Helped sellers within Office and Tech segments in driving performance by improving business input metrics across selection, listing quality, pricing, and fulfillment and meeting customer needs.
- Created Joint Business Plan for the selling partners and set the financial goals according to their target and strategically helped them to achieve it.
- Helped the sellers in bringing more customer traffic by improving the business discounts in their catalogue strategically by creating business reports using Advanced MS Excel.
- Improved AB feature adoption in the BoB from 35% to 87% and achieved the goal before end of Q2.
- Bar Raiser in using Salesforce to log the activity for each and every account and created dashboards and reports using it.
- Subject Matter Expert in B2B Intelligence for the B2B team and responsible for writing SQL queries based on the requirements received and also created adhoc Sales dashboard in Quick sight by collaborating with Business Analysts.
Site Procurement Manager
AMAZON.COM
Pontiac, Michigan
05.2021 - 08.2022
- Launched an AR Sort, Gen 11 building, fulfillment center with almost 4500 associates.
- Responsible for planning and forecasting of the non-inventory consumable items and maintaining enough DOH using tools like Coupa, Delphii, Automated Labor Planning Software and managing the weekly purchase orders of $650,000.
- Responsible for creating POs using Coupa for sourcing items and services for the fulfillment center.
- Managed and Trained team of 15 new Non-Inventory associates and a Seasonal Procurement Operations Analyst who support the operations team at Amazon.
- Managed vendors like Janitorial, Food, Landscaping and also the Consumables vendors supporting the site and was the point of escalations and responsible for performance improvement.
- Leaded Negotiation of Contracts and Pricing with the existing and new suppliers.
- Worked on the process improvement with Janitorial and improved their audit score from 55% to 92% in two months, provided constructive feedback and developed the action plan and performance report for the service improvement.
- Lead Network Project of tracking the completion of the assigned training courses for the Global Procurement Organizations (approx. 4000 employees), created metric report from raw data using Advanced MS Excel and improving the completion rate from 70% to 92% for the global network.
- Partnered with AP to help vendors resolve the payment issue, reduced invoice on hold from 820 to 22 in three months, thereby reducing the hold amount from $3M to $0.4M.
- Conducted monthly training sessions for associates and managers on how to source items for the site cost effectively.
Supplier Networks Specialist (Global Vendor Management)
BGRS, LLC
Scottsdale, Arizona
09.2019 - 05.2021
- Regional Supply Chain Manager for the Americas, managed more than 10 Global Suppliers – Selection through RFP, contracting, system updates, issue logging and resolution.
- Developed dashboard using Advanced MS excel (V-lookups and pivots) for tracking supplier performance, sending score cards to them and provided with suggestions to close performance gaps and helping in the implementation.
- Improvised the process of recording cost savings report for capturing the file level savings for each client with Senior Manager using Advanced MS excel.
- Conducted RFPs/RFIs and re-bids for existing client business, participated in scoring the RFP responses from suppliers.
- Conducted Vendor Due Diligence for the existing and onboarding suppliers, assisted in creating training materials for the onboarding suppliers.
- Coordinated with cross functional team across the globe to execute the migration of BGRS Vendor Billing System to their automated billing system.
- Created dashboard using Adv MS Excel for evaluating scores of the suppliers for supplier awards in the BGRS Supplier Forum.
Supply Chain and Inventory Analyst
Saint Gobain Grindwell Norton
Nagpur, Maharashtra
09.2016 - 07.2017
- Lead a team of 7 people to reduce the Lead time of the product from 8.5 to 6.7 using Value Stream Mapping by designing current and future state VSM and thereby increasing the profit of the company by $1.5 million.
- Enhanced current state VSM by using LABVIEW software after successful application of Six Sigma concepts like Push-Pull System, KANBAN, KAIZEN, 5S, 5 WHY, 7 Wastes and Milkrun.
- Prepared RFI, RFP and RFQ documents for selecting suppliers, provided training to onboarding suppliers.
- Reduced the inventory cost of the company by 10%, and improved the plant layout by implementing Lean practices, Kaizen wherever necessary, without affecting WIP.
- Utilized SAP for inventory control and maintained a rotations cycle count system for all packaging materials and finished goods; ensured the production facility has adequate materials on hand while maintaining established inventory levels.
- Created and maintained Bill of materials (BOM) in the SAP database.
- Gathered and mapped data with SQL to conduct ad-hoc analysis on warehouse KPI, shipping cost and inventory forecasting reports; extracted data into readable graphs for presentation with Tableau.
Education
Master of Science - Engineering Management
The University of Texas at Arlington
Arlington, Texas05.2019
Skills
- Software: Salesforce, Advanced MS Excel (Lookup, Pivot Tables, Macros), Power BI, QuickSight, SQL
- Territory management
- Revenue generation
- CRM software proficiency
- Client relationship building
- Data-driven decision making
Timeline
Strategic Account Manager
Amazon Business B2B
08.2022 - Current
Site Procurement Manager
AMAZON.COM
05.2021 - 08.2022
Supplier Networks Specialist (Global Vendor Management)
BGRS, LLC
09.2019 - 05.2021
Supply Chain and Inventory Analyst
Saint Gobain Grindwell Norton
09.2016 - 07.2017
Master of Science - Engineering Management
The University of Texas at Arlington