Swati Singh
Property Manager
Seattle,WA
Summary
Versatile professional with 8+ years of real estate sales and 4+ years in property management, specializing in property, real estate, and community association management. Strong leadership qualities and problem-solving skills to effectively manage teams and customer relations. Proven expertise in cost-effective property operations, high occupancy rates, and generating steady revenues. Skilled at building strategic partnerships, attracting new clients, and exceeding sales targets.
Overview
13
13
years of professional experience
Work History
Property Manager
Cushman & Wakefield
03.2023 - Current
- Performed administrative and managerial duties for over 199 tenants residing in a residential apartment complex and 12+ commercial tenants
- Successfully increased the occupancy rate from 85% to 95% within one year through innovative marketing strategies including targeted advertising campaigns, social media outreach, and tenant referral programs.
- Reduced tenant turnover by 20% through improved tenant relations, communication, and proactive maintenance by implementing a tenant satisfaction survey program, establishing regular communication channels with tenants, and promptly addressing maintenance requests.
- Negotiated favorable lease agreements with tenants, resulting in an increase in rental income and improved cash flow achieved through skillful negotiation and a deep understanding of market conditions.
- Effectively managed a $2 million annual budget for property maintenance and repairs, ensuring optimal resource allocation and cost control by implementing a comprehensive maintenance plan, leveraging economies of scale, and negotiating competitive bids from vendors.
- Consistently resolved tenant disputes and complaints amicably, maintaining a high level of tenant satisfaction and positive feedback through a combination of effective communication, empathy, and a commitment to finding mutually beneficial solutions.
Assistant Property Manager
Cushman & Wakefield
09.2020 - 02.2023
- Successfully exceeded sales objectives by leasing over 50 apartments within an eight-month timeframe, demonstrating exceptional salesmanship and proficiency in driving positive outcomes.
- Secured over 25 lease renewals, fostering tenant relationships and ensuring long-term occupancy. This accomplishment highlights the ability to provide extraordinary customer service and address tenant requirements and concerns effectively.
- Retained more than 15 potential tenants through effective lead management, showcasing exceptional communication and negotiation abilities, as well as the capacity to establish strong relationships with prospective tenants.
- Consistently received 5-star reviews for exceptional customer service, indicating a steadfast commitment to delivering superior service and creating a positive experience for tenants.
- Enhanced tenant retention by organizing community events, demonstrating the ability to cultivate a sense of belonging and engage tenants, resulting in increased satisfaction and loyalty.
- Utilized social media platforms strategically to attract new prospects and bolster brand awareness, showcasing proficiency in digital marketing and the ability to reach a broader audience.
- Built strong relationships with tenants, address concerns promptly, and consistently deliver exceptional customer service by establishing effective communication channels with tenants, promoting repeat business.
Leasing Manager
Thrive Communities Inc.
04.2019 - 07.2020
- Successfully managed a portfolio of residential properties, consistently achieving and maintaining high occupancy rates
- Developed and implemented innovative leasing strategies that resulted in a 15% increase in property revenue within the first year
- Conducted thorough market research and analysis to identify competitive rental rates and make data-driven pricing recommendations
- Established and maintained positive relationships with tenants, addressing their needs and concerns in a timely and professional manner.
Sales and Leasing Consultant
Alliance Residential LLC
08.2018 - 03.2019
- Showed and leased residential properties to prospective tenants
- Conducted property tours, answered inquiries, and provided detailed information about available units
- Managed lease agreements, rental applications, and renewal processes
- Coordinated with the property manager to ensure tenant satisfaction and resolve any issues
- Conducted market research and competitor analysis to determine optimal rental rates
- Collaborated with the marketing team to develop advertising strategies and promotional materials
- Maintained accurate records of rental inquiries, applications, and lease agreements.
Marketing & Sales Manager
Nanak Properties Pvt. Ltd.
08.2016 - 07.2018
- Established sales strategy and channel base for luxury homes and commercial properties
- Executed campaigns to generate leads and conversions to meet assigned targets
- Conducted property visitations, providing comprehensive information on suitability and value
- Advised sellers on property optimization, increasing average selling prices by 16% from initial appraisals
- Delegated daily duties to the team such as calling prospects and updating/maintaining the CRM system regularly
- Cultivated healthy relationships with channel partners to demonstrate how the sales team can help develop business
- Incorporated marketing activities in alignment with sales strategies to achieve quarterly targets.
Digital Marketing Intern
UVAR Global Advertising & Retail PVT. LTD.
08.2016 - 07.2018
- Engaged in the analysis of cutting-edge marketing communications strategies, with a focus on recent advancements in social and digital media
- Explored the impact of adopting innovative product execution techniques on intellectual property
- Conducted thorough research on contemporary marketing strategies to uncover the latest trends employed by leading brands.
Project Manager
Bhaichand Group
04.2012 - 08.2014
- Drove and met residential sales targets for promising developers in the construction sector with a vision to exceed international standards, interfacing high-quality technical, engineering, and architectural elements to deliver maximum value
- Conceived of and executed efforts to increase brand reach and communication, cultivating relations with key accounts to ensure buyer satisfaction and generate repeat and continued business from existing accounts.
Education
POST-GRADUATE DIPLOMA IN MANAGEMENT (PDGM) - MARKETING -
CHETANA’S INSTITUTE OF MANAGEMENT AND RESEARCH
Mumbai, IndiaBACHELOR OF COMMERCE - ACCOUNTING -
RANCHI UNIVERSITY
Ranchi, IndiaSkills
- Business Leadership & Team Management
- Mixed-Use Property Management
- Client Relationship Development
- Financial budgeting and reporting
- Real Estate Leasing & Sales
- Channel Partner Management
- Revenue Generation
- Vendor Management
- Tenant relations
- Contract Negotiation
- Compliance Monitoring
- Maintenance Scheduling
- Property Inspections
- Marketing and Advertising
- Lease Renewals
Technical Skills
- Yardi, Voyager Plus, One Plus
- CRM
- Knock
- Salesforce
- Rentcafe
- Yieldstar
- LRO
- Microsoft Office Suite
Nomination
- Emerald Award Nominee 2024 - Assistant Property Manager of the Year (150-300)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteHybridRemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementPersonal development programsFlexible work hoursTeam Building / Company RetreatsLanguages
Hindi
Native language
English
Upper Intermediate (B2)
B2
Software
Yardi
CRM
LRO
Yieldstar
Knock
Microsoft Office Suite
Timeline
Property Manager
Cushman & Wakefield
03.2023 - Current
Assistant Property Manager
Cushman & Wakefield
09.2020 - 02.2023
Leasing Manager
Thrive Communities Inc.
04.2019 - 07.2020
Sales and Leasing Consultant
Alliance Residential LLC
08.2018 - 03.2019
Marketing & Sales Manager
Nanak Properties Pvt. Ltd.
08.2016 - 07.2018
Digital Marketing Intern
UVAR Global Advertising & Retail PVT. LTD.
08.2016 - 07.2018
Project Manager
Bhaichand Group
04.2012 - 08.2014
POST-GRADUATE DIPLOMA IN MANAGEMENT (PDGM) - MARKETING -
CHETANA’S INSTITUTE OF MANAGEMENT AND RESEARCH
BACHELOR OF COMMERCE - ACCOUNTING -
RANCHI UNIVERSITY
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