Swati Sutcliffe
McKinney,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed Agile expert with over 10 years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scrum Master
Myperfectbrows
Plano, TX
02.2017 - Current
- Assessed team metrics and worked to drive improvements and innovate new approaches.
- Led strategic planning sessions for design and construction management.
- Kept up-to-date with industry trends in agile software development methods.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
- Worked to gather customer requirements, clarify specifications and translate into product backlog.
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
- Identified, addressed and either resolved or escalated project issues.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Updated project plans based on changing objectives, specifications and staff availability.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
- Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
- Encouraged continuous process improvement initiatives through retrospectives.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Tracked costs and expenses and assessed closely against original project budget.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Modified existing software systems to enhance performance and add new features.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Business Manager
PerfectBrows
Long Beach, CA
01.2014 - 12.2017
- Recommended process improvements that would reduce costs while increasing productivity.
- Formed and sustained strategic relationships with clients.
- Used variety of software packages to support sales functions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Implemented campaigns and promotions to help with developing goods and services.
- Worked closely with internal teams to deliver on high-profile, complex projects.
- Created presentations to present findings from market research activities to senior management team.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Monitored progress by establishing plans, budgets and measuring results.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Translated customer needs into operational plan to fulfill projects with right resources.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Collaborated with other departments within the organization to coordinate project efforts.
- Delegated work to staff, setting priorities and goals.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Developed and implemented policies and procedures to improve operational efficiency.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Responded promptly to needs of constituents, soliciting feedback to improve service.
- Facilitated communication between different teams within the organization through regular meetings.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided training sessions for employees on new software systems used in business operations.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
Education
Associate of Applied Science - Information Technology
College of The Desert
Palm Desert, CA04-2013
Skills
- Sprint Planning
- Workflow Analysis
- Resource Allocation
- Project Management
- Public Speaking
- Leading Scrum Meetings
- Risk Identification
- Scrum Processes
- Meeting Facilitation
- Backlog Management
- Agile Best Practices
Certification
- Certified Scrum Master
- Advanced Certified Scrum Master
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional
Spanish
Limited
French
Limited
Affiliations
- Outdoor Person who loves challenges and adventure.
- Love to hike,kayak,camp,trek.
- Paint,read books.
- Love to travel and explore different culture,diversity and food.
Timeline
Scrum Master
Myperfectbrows
02.2017 - Current
Business Manager
PerfectBrows
01.2014 - 12.2017
Associate of Applied Science - Information Technology
College of The Desert
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