Swauntevia Robinson
Katy
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Excellent communication and listening skills, with logistics experience. Responsible for training a substantial number of managers in the client service field. Experience with working as part of a team and the ability to problem solve. Efficiently building loyalty and long-term relationships with clients. Organized and dependable candidate successful at managing multiple priorities with a willingness to take on added responsibilities to meet company goals.
Overview
17
17
years of professional experience
Work History
Operations Manager
Off Duty Management
Katy
12.2024 - Current
- Lead the daily operations of the assigned work area. Responsible for performing various tasks to monitor and ensure excellence, and quality in coordinator scheduling and operations performance.
- Facilitate throughout the scheduling area and the model of job fill rates for our Arizona agencies and applying evidence-based practices in accordance with ODM policies and procedures.
- Monitor all issues that adversely affect scheduling and fill rates during all shifts, and collaborate with senior coordinators to initiate resolutions.
- Assure a resolution of issues involving equipment and/or services to ensure departmental completion of daily work.
- Use independent judgment to investigate matters and give recommendations to the Senior Operations Manager, while providing consultative advice to management on the improvement and implementation of policies and processes for all Arizona partners.
- Conduct analysis and implementation of agency requirements.
- Serve as a preceptor, mentor, and resource to operations team members to encourage individual professional growth and development by promoting continuing education and skill competency, which supports department-based goals and contributes to the success of the organization.
- Assist in the agency-specific configurations of agencies’ individual ports. Creates and customizes communications. Evaluate scheduling documents and provide strategic direction and guidance to both internal operational functions and agency to mitigate project risks to all parties.
Senior Account Coordinator
Off Duty Management
Katy
03.2023 - 12.2023
- Coordinate day - to - day business and scheduling processes.
- Manage confidential information and sensitive issues.
- Establish and maintain coordinators and agency contacts regarding scheduling requirements and process changes.
- Monitor and maintain coordinators training and certifications.
- Prepare and communicate publishing activity for coordinator teams.
- Prepare monthly reports for call processing and coordinator responsiveness to agency and vendor requests.
- Responsible for acquiring and maintaining documents needed to monitor adherence to agency scheduling parameters or special event program requirements.
- Creating and editing various materials for department/program including printed materials, website content and /or department newsletters.
Account Coordinator
Off Duty Management
Katy
02.2022 - 02.2023
- Coordinate day-to-day business and scheduling.
- Manage payroll data entry and processing for numerous agencies.
- Launch customer requests and publishing jobs to respective police agencies.
Store Manager
Nautica
Cypress
09.2019 - 01.2022
- Led a team of employees that are trained to maximize sales by understanding needs of the clients.
- Increased sales in 2021 by 34% with a 14.76% decrease in traffic thus maximizing spread and conversion.
- Assisted in recruiting and interviewing individuals who would add value while bringing a wealth of experience.
- Rebuilt a sales culture that encourages growth and maximum productivity thus improving employee retention.
- Oversight of inventory, purchasing supplies as well as performing weekly audits.
- Minimized shrinkage through adherence to standard company practices.
- Maintain knowledge of current sales promotions, policies and loss prevention practices.
- Weekly merchandising product based on the needs of clients.
Assistant Store Manager
Nautica
Cypress
05.2015 - 05.2019
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Analyzed and interpreted store trends to facilitate planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Logistics Supply Specialist
U.S Army
Houston
08.2008 - 08.2016
- Participated in team planning, implementing and realigning field and base operational strategies.
- Handled high-volume paperwork and collaborated with department to resolve invoicing and shipping problems.
- Liaised between warehouse personnel and commanding officer to facilitate account and operational needs.
- Excelled in weapons training.
- Certified to transport military vehicles; LMTV and The High Mobility Multipurposed Vehicle.
Floor Supervisor
Tommy Hilfiger
Cypress
05.2011 - 05.2015
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
High School Diploma -
Langham Creek High School
Houston, TXPsychology
Prairie View A & M University
Prairie View, TXSkills
- Customer service-oriented
- Basic administrative knowledge
- Detail-oriented
- Data entry
- Superior organization ability
- Staff training and development
- Goal-oriented
- Excellent communication skills
- Advanced knowledge of standard office software such as Word, Excel, PowerPoint and Outlook
- Outstanding interpersonal skills
- Operations
- Logistics Supply Specialist
Timeline
Operations Manager
Off Duty Management
12.2024 - Current
Senior Account Coordinator
Off Duty Management
03.2023 - 12.2023
Account Coordinator
Off Duty Management
02.2022 - 02.2023
Store Manager
Nautica
09.2019 - 01.2022
Assistant Store Manager
Nautica
05.2015 - 05.2019
Floor Supervisor
Tommy Hilfiger
05.2011 - 05.2015
Logistics Supply Specialist
U.S Army
08.2008 - 08.2016
High School Diploma -
Langham Creek High School
Psychology
Prairie View A & M University
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