Swazaye Shuler
Eutawville,SC
Summary
Reliable and friendly Associate adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences. Hardworking with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Zinus
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Teller
Wells Fargo
02.2023 - 04.2024
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Trained employees on cash drawer operation.
James Avery Shop Director
Dillards Department Store
11.2021 - 10.2023
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
SALES ASSOCIATE
dillards
09.2020 - 11.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
Cashier Sales Associate
Cato Fashions
10.2017 - 09.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
Education
High School Diploma -
The Oaks School of The Arts
Summerville, SC2015
Skills
- Calm under pressure
- Data auditing
- Data input
- Merchandising knowledge
- Cash handling accuracy
- Financial records analysis
- Written and oral communication skills
- Outgoing personality
- Money Transfer Systems
- Reliable and punctual
- Documentation and recordkeeping
- Sales expertise
- Meticulous and organized
- Multi-line telephone skills
- Organization and efficiency
- Technologically savvy
Accomplishments
- Selected to train new office personnel in policies, procedures, and office management software.
- Restructured scheduling processes for office personnel with the creation of highly effective Excel tracking template.
- Creative Problem Solving: - Resolved product issue through consumer testing.
- Supervision - Supervised team of three staff members.
- Plan Development - Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.
- Goal Setting - Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.
Timeline
Administrative Assistant
Zinus
04.2024 - Current
Teller
Wells Fargo
02.2023 - 04.2024
James Avery Shop Director
Dillards Department Store
11.2021 - 10.2023
SALES ASSOCIATE
dillards
09.2020 - 11.2021
Cashier Sales Associate
Cato Fashions
10.2017 - 09.2020
High School Diploma -
The Oaks School of The Arts
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