Sweetie Moala

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Answered emergency calls for help from citizens and business owners.

Dispatched to parking complaints, such as Hazards, Police and Fire Assistance to direct traffic, tow vehicles that were in violation.

Cite vehicles to enforce city laws.

Direct traffic due to lane closures for special events or during heavy traffic hours to reduce traffic congestion.

Dispatch State Troopers to respond to vehicle moving violations.

Assist State Troopers to pull up citizens identification on file looking for any wanted warrants or driving history to cite drivers or other passengers on site.

Answered non emergency phone calls from the public to help resolve any issues that would fall in compliance with the State Police or transfer calls to appropriate agencies to help each caller.

Assist in investigating or process arrest warrants for Troopers making an arrest.

• Improved emergency response times by efficiently prioritizing and dispatching calls to appropriate personnel.
• Stayed current on local, state, and federal laws as well as department policies to ensure accurate guidance was given in various emergency scenarios.
• Assisted in successful search-and-rescue efforts through accurate location identification and effective coordination with multiple agencies involved in the operation.
• Supported officers in the field with timely information retrieval, facilitating their ability to make informed decisions during critical incidents.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

• Filed records and provided recordkeeping duties.
• Promoted positive relationships between the police force and the community by addressing citizen concerns through open dialogue and conflict resolution techniques.
• Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
• Assisted in maintenance of police facilities and vehicles.