Vanessa Arteaga
San Antonio,Texas
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Black Rifle Coffee Company
06.2021 - 09.2024
- Assisted customers by chat, email, and phone
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business
- Respond to customer requests for products, services, and company information
- Being proactive to customer needs
- Reporting quality issues
- Processing orders and assisting with return/exchange requests
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Collaborated with team members to develop best practices for consistent customer service delivery
- Tracked customer service cases and updated service software with customer information
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Exhibited high energy and professionalism when helping customers and teammates
- Maintained up-to-date knowledge of product and service changes
Client Specialist
J.Crew
09.2015 - 01.2021
- Documented interactions in detail in Blue Martini; including incoming/outgoing calls and special actions
- Identified causes of product malfunctions and credited affected customers
- Processed payments from clients promptly and accurately
- Developed strategies for upselling products and services based on customer needs assessment
- Analyzed customer feedback data collected via surveys and interviews to identify areas of improvement for the organization
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Navigated multiple computer systems and applications and utilized search tools to find information
Customer Service Agent
Bank of America agent/West Business Solutions
03.2014 - 08.2015
- Developed strong communication skills while interacting with customers from diverse backgrounds
- Provided product knowledge to customers while answering questions and addressing concerns
- Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information
Receptionist
San Marcos Rehabilitation and Healthcare Center
12.2013 - 02.2014
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Maintained confidentiality of sensitive information obtained through job duties
- Processed incoming mail and packages accurately and promptly
Server
Bluestar Brewery
04.2013 - 10.2013
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Attended company and restaurant required trainings and meetings, improving skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
Cashier
Lockehill Feed
11.2011 - 04.2013
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Handled customer complaints and inquiries in a courteous and efficient manner
- Counted and balanced cash drawer at the beginning and end of each shift
Skills
- Customer service by phone, email, and chat
- Active listening
- Problem resolution
- Payment processing
- Follow-up skills
- Product knowledge
- Order processing
- Team development
- Product and service solutions
- Proficient in Zendesk, Salesforce, Ordergroove, and Shopify (apt at software systems)
Timeline
Customer Service Representative
Black Rifle Coffee Company
06.2021 - 09.2024
Client Specialist
J.Crew
09.2015 - 01.2021
Customer Service Agent
Bank of America agent/West Business Solutions
03.2014 - 08.2015
Receptionist
San Marcos Rehabilitation and Healthcare Center
12.2013 - 02.2014
Server
Bluestar Brewery
04.2013 - 10.2013
Cashier
Lockehill Feed
11.2011 - 04.2013
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