Swestha Sdutt
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 10 years of guest service experience in hospitality industry.
Overview
9
9
years of professional experience
Work History
Guest Experience Manager
CAVA
04.2022 - 03.2024
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
Case Manager
Wilshire Law Firm
11.2018 - 04.2020
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Nursing
Claremont Nursing Home
06.2017 - 09.2018
- Provided therapeutic nursing interventions for individualized plan of care to patient.
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
- Collaborated with patient, family and healthcare team in open discussion to identify mutual goals based on nursing assessment and nursing diagnosis.
- Informed nursing personnel of new admissions, expected time of arrival, room assignment and other information to prepare for patient arrival.
Youth Advocate Counselor
LAPD
05.2015 - 03.2017
- Improved youth engagement by developing and implementing interactive counseling sessions.
- Enhanced communication with parents and guardians by conducting regular progress meetings and providing detailed reports.
- Advocated for youth rights within the community, ensuring access to necessary resources and programs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Education
Associate of Science - Nursing
American Career College
Los Angeles, CA09.2018
Master of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH08.2016
Bachelor of Arts - Psychology
Cal State University
Northridge, CA05.2014
Skills
- Exceptional communication
- Sales and Upselling
- Guest Services
- Guest complaint resolution
- Team member development
- Cash Handling
- Administrative Support
- Excellent Communication
- Problem-solving abilities
- Organizational Skills
- Team building
- Detail Oriented
Timeline
Guest Experience Manager
CAVA
04.2022 - 03.2024
Case Manager
Wilshire Law Firm
11.2018 - 04.2020
Nursing
Claremont Nursing Home
06.2017 - 09.2018
Youth Advocate Counselor
LAPD
05.2015 - 03.2017
Associate of Science - Nursing
American Career College
Master of Science - Criminal Justice
University of Cincinnati
Bachelor of Arts - Psychology
Cal State University
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