Missi Swestyn
Office Management
Titusville,FL
Summary
Industrious Account Representative enthusiastic about working with various clients in the Construction industry. Bringing highly motivated demeanor, years of experience, a strong attention to detail and excellent time management ability.
Overview
18
18
years of professional experience
Work History
Office Manager / Accounting
Paradise Pools By Design
Altamonte Springs , FL
08.2017 - 02.2020
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Produced professional and error-free letters, presentations and spreadsheets needed by senior office professionals.
- Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
- Promoted efficient and open communication by preparing collateral for team and meetings, taking notes and distributing information to relevant departments.
- Managed and oversaw office financial management on a daily basis, including AP/AR, Created client estimates and sent out invoices through quickbooks
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Automated office operations, managing client correspondence, record tracking and data communications including General Liability and W-9s going and coming in.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Created and applied for permitting as needed.
- Set up new files and assigned tracking numbers.
- Collaborated closely with owner to effectively smooth and improve office operations.
- Greeted visitors promptly and directed to correct locations.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Service / Warranty Manager
Holland Pools And Spas
Longwood , FL
06.2013 - 07.2017
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction in a timely mannaer
- Created communication strategies to meet client objectives.
- Inputted information daily from customer calls and onsite service visits into the company's system using Pool Engine in house software.
- Resolved conflicts and negotiated agreements between parties in order to reach win- win solutions to disagreements and clarify misunderstandings.
- Completed all company insurance renewals including property, Workers' Compensation, general liability, and W-9 forms.
- Documented rebuttal information as needed to the BBB with updates to management on all aspects, at-risk and non risk.
- Provided scheduling with clients, sub contractors and warranty stations to implement solution in resolving client concerns with top-notch customer service.
- Optimized supply levels to keep stock within ideal parameters for expected needs of both in house, clients, and sub contractors.
Accounts Receivable Manager
South Central Pool Distribution (SCP)
Longwood , FL
09.2011 - 06.2013
- Conducted analysis to address accounting reports which led to collection with positive outcome.
- Planned and executed collection process of all larger accounts coming in monthly including amounts up to and greater than $75,000.00.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Provided outstanding confidential service to new and long-standing customers by attending closely to concerns and developing solutions while maintaining all records for new and old accounts.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Wrote scopes, requirements of expectations of business needs in my absence.
Store Operations Manager
Food Lion / Kash N' Karry Grocery Stores
Orlando , FL
06.1991 - 01.2001
Education
Business Managment
Catawba College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Banking / Reconciliation processes
undefinedQuote
It is never too late to be what you might have been.
George Eliot
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