Missi Swestyn
Office Management
Titusville,FL
Summary
Industrious Account Representative enthusiastic about working with various clients in the Construction industry. Bringing highly motivated demeanor, years of experience, a strong attention to detail and excellent time management ability.
Overview
18
18
years of professional experience
Work History
Office Manager / Accounting
Paradise Pools By Design
Altamonte Springs, FL
08.2017 - 02.2020
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Produced professional and error-free letters, presentations and spreadsheets needed by senior office professionals.
- Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
- Promoted efficient and open communication by preparing collateral for team and meetings, taking notes and distributing information to relevant departments.
- Managed and oversaw office financial management on a daily basis, including AP/AR, Created client estimates and sent out invoices through quickbooks
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Automated office operations, managing client correspondence, record tracking and data communications including General Liability and W-9s going and coming in.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Created and applied for permitting as needed.
- Set up new files and assigned tracking numbers.
- Collaborated closely with owner to effectively smooth and improve office operations.
- Greeted visitors promptly and directed to correct locations.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Service / Warranty Manager
Holland Pools And Spas
Longwood, FL
06.2013 - 07.2017
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction in a timely mannaer
- Created communication strategies to meet client objectives.
- Inputted information daily from customer calls and onsite service visits into the company's system using Pool Engine in house software.
- Resolved conflicts and negotiated agreements between parties in order to reach win- win solutions to disagreements and clarify misunderstandings.
- Completed all company insurance renewals including property, Workers' Compensation, general liability, and W-9 forms.
- Documented rebuttal information as needed to the BBB with updates to management on all aspects, at-risk and non risk.
- Provided scheduling with clients, sub contractors and warranty stations to implement solution in resolving client concerns with top-notch customer service.
- Optimized supply levels to keep stock within ideal parameters for expected needs of both in house, clients, and sub contractors.
Accounts Receivable Manager
South Central Pool Distribution (SCP)
Longwood, FL
09.2011 - 06.2013
- Conducted analysis to address accounting reports which led to collection with positive outcome.
- Planned and executed collection process of all larger accounts coming in monthly including amounts up to and greater than $75,000.00.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Provided outstanding confidential service to new and long-standing customers by attending closely to concerns and developing solutions while maintaining all records for new and old accounts.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Wrote scopes, requirements of expectations of business needs in my absence.
Store Operations Manager
Food Lion / Kash N' Karry Grocery Stores
Orlando, FL
06.1991 - 01.2001
Education
Business Managment
Catawba College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Banking / Reconciliation processes
Intuit QuickBooks
Schedule / Inventory Management
Notary Services
Excellent Customer Service Skills
Accounts Receivable & Payable
Time Management Ability / Multi-Tasking
Quote
It is never too late to be what you might have been.
George Eliot