SWETA HIREN PATEL
Wooster
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Manager
Wingstop
01.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Manager
Quality Inn
01.2023 - 12.2024
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest complaints by addressing issues with rooms promptly.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Attended staff meetings and brought issues to attention of upper management.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Associate
Entyre Ltd
01.2018 - 12.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Internal Auditor
Gestetner Ltd
01.2015 - 12.2017
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Reviewed financial statements for adherence to International Financial Reporting Standards (IFRS) and corporate regulations.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Prepared audit programs and documentation in alignment with Generally Accepted Auditing Standards (GAAS).
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Identified and reported audit issues.
- Investigated discrepancies discovered during auditing process.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Documented recommendations to improve internal controls.
- Produced audit reports.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
- Compiled general ledger entries on short schedule with 100% accuracy.
Education
Master of Commerce -
S.P.University
V. V. Nagar, Gujarat04.2014
Bachelor of Commerce -
S.P.University
V. V. Nagar, Gujarat04.2012
H.S.C - undefined
G.S.E.B
03.2009
S.S.C -
G.S.E.B
03.2007
Skills
- MS Office 2003
- MS Office 2007
- MS Office 2010
- Tally ERP 90
- Sage 50
- Internet
- Clear communication
- Documentation and reporting
- Inventory management
- Financial management
- Verbal and written communication
- Decision-making
- Goal setting
- Time management
- Shift scheduling
- Staff training and development
- Task delegation
- Work prioritization
- Business development
- Customer service
- Expense tracking
- Operations management
- Sales techniques
- Competitor research
Hobbies and Interests
- Travelling
- Movies
- Listening Music
- Reading
Personal Information
Date of Birth: 08/16/92
Languages
Hindi
Full Professional
English
Full Professional
Gujarati
Native or Bilingual
Timeline
Manager
Wingstop
01.2024 - Current
Front Desk Manager
Quality Inn
01.2023 - 12.2024
Sales Associate
Entyre Ltd
01.2018 - 12.2022
Internal Auditor
Gestetner Ltd
01.2015 - 12.2017
H.S.C - undefined
G.S.E.B
Master of Commerce -
S.P.University
Bachelor of Commerce -
S.P.University
S.S.C -
G.S.E.B
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