Summary
Overview
Work History
Education
Skills
Timeline
Generic

Swetha Alati

Monroe,NJ

Summary

Customer Service professional with 5+ years of experience in call center environment. Adept at handling Multiple calls, with focus on resolving client issues within a short time span. Excellent Time management, Listening, Communication, Documentation, Problem-Solving, Interpersonal, Logical and Analytical skills among others makes me an ideal resource. Efficient Team member with a Proactive attitude.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dynamic individual with hands-on experience in Service Now and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Specialist position. Ready to help team achieve company goals.

Recent graduate with foundational knowledge in Computer Science and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Reliable Communications, LLC.
01.2014 - 01.2018
  • Responsible for answering calls to gather customer details such as addresses, phone numbers, credit card information, and duly enter data into database
  • Responsible for Processing and verification of orders for accuracy and completeness
  • Displayed high level of professionalism and established positive rapport with clients
  • Handled multiple customer interactions per day and provided detailed, friendly & polite service to ensure customer retention
  • Knowledgeable of all Company products and services
  • Frequently checked company website and with peers for any changes/updates to products and services
  • Assisted customers with phone orders
  • Answered all customer questions quickly and efficiently, and made relevant upsells
  • Handled multiple customer complaints and provided solutions or alternatives
  • Followed up on customer complaints to ensure resolution
  • Assisted with cancellations and other queries
  • Provided customers with information about company products and services
  • Assisted in troubleshooting order issues, helped resolve issues and addressed customer concerns
  • Updated and documented customer records as and when needed
  • Proficient in setting up communication systems needed for client interactions
  • Assisted incoming employee’s with script recitation, conflict resolution, and data entry practices
  • Assisted with onboarding of new employees
  • Provided recommendations to change existing procedures to increase accuracy, efficiency, and responsiveness of team
  • Created new policies and procedures to help improve workflow
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Implemented and developed customer service training processes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Created and maintained detailed database to develop promotional sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Customer Support Representative

Alliance Communications, LLC.
10.2012 - 12.2013
  • Provided quality service to ensure customer's expectations were met
  • Managed Approximately 60 incoming calls, emails and faxes per day from customers
  • Performed additional duties as assigned by management
  • Performed other related duties and participated in special projects as assigned
  • Documented all customer requests and interactions
  • Was responsible for Data entry
  • Adhered to all the rules, regulations, work procedures and policies of the company
  • Kept customer informed about progress by checking the status of orders in customer record system
  • Made follow up calls, miscellaneous calls as assigned
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Contributed ideas and practical solutions to support process improvement efforts.
  • Generated reports to track performance and analyze trends.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Developed and implemented preventive maintenance procedures.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Assisted in development of system security protocols.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Tested new software and hardware prior to deployment.
  • Offered assistance in implementing and developing training programs.

Education

B.Tech - Computer Science Engineering

Jawaharlal Nehru Technological University
India
01.2006

Board of Intermediate Education -

Gautami Junior College
Hyderabad, India
01.2001

Board of Secondary Education -

Vijay Public School
Nizamabad, India
01.1999

Skills

  • Microsoft Office Suite
  • Service Now
  • Windows NT
  • Windows Server 2003
  • Windows Server 2008
  • Windows Server 2012
  • Windows Server 2016
  • MAC OS
  • Windows 11
  • Dependable and responsible
  • Calm under pressure
  • PPE Compliance
  • [Type] Software Proficiency
  • Written Communication
  • Research
  • Analytical Thinking
  • Decision-Making
  • Team building
  • Organization and Time Management
  • Public speaking
  • Networking
  • Collaboration
  • Time Management
  • Quality Assurance
  • Active Listening
  • Social Perceptiveness
  • Planning
  • Multitasking

Timeline

Customer Service Specialist

Reliable Communications, LLC.
01.2014 - 01.2018

Customer Support Representative

Alliance Communications, LLC.
10.2012 - 12.2013

B.Tech - Computer Science Engineering

Jawaharlal Nehru Technological University

Board of Intermediate Education -

Gautami Junior College

Board of Secondary Education -

Vijay Public School
Swetha Alati