Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Swetha Bayya

Houston,TX

Summary

Product Analyst with over 4 years of experience in product analysis and ownership for a leading payment card processing network. Demonstrated expertise in analyzing requirements, managing product backlogs, and writing technical specifications while effectively communicating with stakeholders. Proven ability to optimize validation rules and enhance application performance through collaboration with quality assurance teams. Skilled in Agile and Scrum methodologies, with a strong foundation in the software development life cycle.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Product Analyst

VISA
Austin, TX
11.2022 - Current
  • Manage Software Development Life Cycle (SDLC) from discovery & planning phase till delivery, including defining and prioritizing features, managing backlog, sprint planning, and execution
  • Analyze technical specifications and create user stories for engineering and test engineering teams
  • Collaborate with engineering teams to implement tokenization and encryption protocol for secure payment transactions, ensuring compliance with PCI DSS standards
  • Leverage tools like Tableau and Google Analytics for data analysis and visualization, providing actionable insights to improve product performance and user adoption
  • Acting as the primary liaison between other business units, engineering and other applicable groups to ensure flawless integration of new and existing features sets
  • Build new gateway integrations to penetrate in the new regions, ensuring gateway compliance to the latest card association mandates like PSD2, Card-On-File, Online Refund
  • Oversee, implement new payment acceptance and authentication methods like digital wallets, EMV ( Europay, Mater Card , VISA, Discover) , Contact, ContactLess payments , Networktokens, 3DS for merchants which reduced Discover-issued violations up to 40 % along with the regular BAU to support the huge merchant base of Authorize.net and CyberSource
  • Implemented the Airline Vertical for the payment gateway, contributing to a $3M revenue growth for CyberSource
  • Collaborate with cross-functional teams to design and enhance RESTful APIs, enabling streamlined integration for clients, partners, resulting in a 20% reduction in onboarding time
  • Utilize Splunk to monitor API performance, analyze transaction logs, and troubleshooting integration issues, enhancing systems reliability and reducing incident resolution time by 30%
  • Maintain a developer-friendly SDK that accelerate adoption of core Visa's product features by 40%, providing sample code, documentation, and comprehensive testing tools to enhance seamless implementation
  • Manage both North America & LAC gateway connections and ensuring compliance with mandates and specifications
  • Currently working with settlement & offline batch processing scrum teams in Austin, Northern Ireland, and Poland
  • Facilitated sprint planning and retrospectives for multiple scrum teams, resulting in a 20% improvement in team productivity and project alignment
  • Maintained metrics for the product/capabilities and participated in daily scrum meetings

Technical Product Analyst

Infosys Ltd
Phoenix, AZ
01.2021 - 10.2022
  • Refined/analyzed existing mapping documents and wrote rules for the business cases
  • Worked with the Jira platform to request new API fields and provided necessary inputs for the concerned stakeholders
  • Translated processor specifications to validation rules
  • Communicated and sought clarifications from external payment gateway teams to validate existing
  • Optimized existing rules for better runtime performance
  • Analyzed feature metrics, collaborated with development teams, and identified the backlog priority for the requirements
  • Ran unit/integration tests using the Jenkins platform, validated message flow, and verified business requirements
  • Worked with the Quality Assurance team to support the gateway certification process
  • Participated in sprint planning meetings to identify requirements, write user stories, and define the backlog for the development
  • Worked with the in-house built toolset to write, validate, and publish rules
  • Created a Wiki page in Confluence, contributed to project-level documentation, and tracked project updates/questions and clarifications

Education

Bachelor of Engineering - Computer Science

Gayatri Vidya Parishad College of Engineering ( A)
06.2018

Skills

  • Product Ownership and Analysis
  • Product roadmapping
  • Technical documentation
  • Requirements Analysis
  • Product alignment
  • User Story Creation
  • Technical Data Analysis
  • Agile Development Practices
  • Product Management
  • Client Relationship Management
  • JAVA
  • Product Evaluation
  • JIRA
  • JIRA Align
  • Splunk Data Analysis
  • Visio
  • Excali draw
  • Tableau
  • SQL
  • ISO standards
  • Databases
  • Product portfolio management

Certification

  • Certified Scrum Product Owner (CSPO)

Timeline

Technical Product Analyst

VISA
11.2022 - Current

Technical Product Analyst

Infosys Ltd
01.2021 - 10.2022

Bachelor of Engineering - Computer Science

Gayatri Vidya Parishad College of Engineering ( A)

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Swetha Bayya