Swetha Chul
Utica,NY
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Investigation Specialist
Amazon Development Centre India Pvt Ltd
04.2022 - 11.2023
- Investigation and elimination of online e-commerce risk
- Taking appropriate action to identify and help to minimize risk posed by fraud pattern and trends.
- Assisted other departments as needed for cross-functional investigations, ensuring seamless cooperation and coordination among teams.
- Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.
- Contributed to a positive team environment by sharing knowledge and expertise with colleagues, fostering collaborative problem-solving and informationsharing.
Brand Ambassador
Hyderabad Duty Free Retail Ltd
08.2019 - 04.2022
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Brand Promoter
Flemingo Duty Free shop Pvt Ltd
07.2018 - 07.2019
- Assisted customers in selecting fragrances and provided personalized recommendations based on their preferences, resulting in a 30% increase in sales
- Organized and maintained inventory, ensuring accurate stock levels and timely replenishment of popular fragrance products
- Managed customer complaints and resolved issues promptly, maintaining a high level of customer satisfaction and an 85% resolution rate.
Education
Bachelor of Technology (ECE) -
BVRIT College
Narsapur, India01.2017
Intermediate (MPC) -
Narayana Junior College
Hyderabad, India01.2013
Secondary School Certificate (SSC) -
Nava Jyothi High School
Hyderabad, India01.2011
Skills
- Proficiency in ‘C’ language
- Operating systems & tools: Windows, Ubuntu, MS office, Nautilus
- Investigation Management
- Multitasking Abilities
- Interpersonal Skills
Leadership Qualities
Worked as a team leader at “COREVISION EDUPRENEURS PRIVATE LIMITED” in order to promote e-education with a motto of bringing revolution in education industry, through which we can develop our country by providing the most successful and financial free edupreneurs.
Internship Projects
- Travelling salesman problem using Branch and Bound Algorithm, 4, Team member, It is designed for the purpose of finding the shortest path with minimum cost.
- Pull Pin Security Alarm, 3, Team member, It is an alarm sound generator circuit that provides a loud acoustic sound, when someone tries to steal our valuables.
Workshops Presentations
- Participated in “HACKAMANIA 2015” workshop conducted at BVRIT college.
- Participated in “LAB VIEW” workshop conducted at BVRIT college.
- Won second prize in “SCIENCE FAIR” competition on the topic “CONSERVATION OF NATURAL RESOURCES” during 9th standard.
Disclaimer
I hereby declare that all the above-mentioned information is in accordance with fact or truth up to my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Investigation Specialist
Amazon Development Centre India Pvt Ltd
04.2022 - 11.2023
Brand Ambassador
Hyderabad Duty Free Retail Ltd
08.2019 - 04.2022
Brand Promoter
Flemingo Duty Free shop Pvt Ltd
07.2018 - 07.2019
Bachelor of Technology (ECE) -
BVRIT College
Intermediate (MPC) -
Narayana Junior College
Secondary School Certificate (SSC) -
Nava Jyothi High School
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