Swetha Gadi
Aurora,CO
Summary
Detail-oriented and highly analytical professional with 5 years of experience in Quality Assurance. Transitioning to a Salesforce Administrator role to leverage skills in problem-solving, data analysis, and process improvement. Eager to utilize Salesforce configuration, user management, and automation tools to optimize business processes and ensure data integrity. Aiming to contribute by enhancing Salesforce platform's efficiency and effectiveness. Developed skills in client relationship management and problem resolution within a dynamic environment. Ability to analyze customer needs and implement tailored solutions. Seeking to transition into a new field, leveraging these skills to drive success and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Analyst III
Dominion Voting Systems
08.2020 - Current
- Involved in state level product implementation and upgrades
- Provided exploratory testing on voting systems that are used across the United Nation for2024 and2020 Presidential elections, Municipal and local ongoing elections
- Led technical and end to end systems training to new hires in the team and supported on critical troubleshooting approaches as required
- Worked on various election voting machines and performed extensive testing on applications that are responsible for early voting, Election Day, Mail in Voting and generating election night reports for the States
- Closely interact with customers for logic and accuracy testing before election day and post-election audit procedures
- Worked with QA staff, project managers and technical leads to plan and execute the test plans and strategies
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
Customer Success Manager
Dominion Voting Systems
03.2021 - Current
- Develop and deliver comprehensive end-user training and materials
- Proactively worked with State of Alaska's accounts to develop a broad understanding of customer's business model to meet the expectations
- Worked with clerks and deputy clerks to understand their election business model and design a solution that's sustainable and repeatable
- Assist in planning, organizing, and scheduling of resources as per customer's Master Service Agreement for pre- and post-election day support and projects
- Collaborate with customers, and internal Operations and Engineering & Certification departments to provide timely and accurate information and feedback on improving end-user functionality
- Manage customer profile in SalesForce, ensuring current and accurate information
- Understanding of the customer's needs and expectations to collaborate with the Sales team to identify, develop, and implement strategic plans supporting ongoing sales of products and/or services
- Assist the Accounting and Sales departments with Accounts Receivables
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
Quality Assurance Analyst
Felix Software Solution- Genpact
06.2007 - 11.2007
- ERP of Hospital provides an integrated solution for Hospitals which helps in efficient management, enhance patient care, improve fiscal control, and enables the growth of the hospital The data is stored in a single database providing real time data across applications throughout the hospital Involved in Requirements gathering for patience registration portal with the product team Prepared Test Strategy for different releases of Search Product Testing, Test planning for different components, Creation of automated SQL scripts for data driven test cases, Reviewing User stories, Test plans, managing changing requirements with Change Request process
Education
Bachelor of Science - Information Technology
Karshak Engineering College
Hyderabad06.2006
Skills
- Salesforce Administration: User management, profiles, roles, permission sets, and security settings
- Automation Tools: Process Builder, Flow Builder, Workflow Rules
- Data Management: Custom objects, fields, record types, relationships, and data import/export
- Reporting & Dashboards: Creation of reports, dashboards, and data visualization
- Testing & Validation: Creating test cases, system validation, data validation, and troubleshooting
- Quality Assurance: Regression testing, bug tracking, test scripts, and manual testing
- Agile Methodology: Participating in sprints, user stories, and project management
- Tools & Technologies: Salesforce Lightning Experience, Excel, JIRA, Tableau (if applicable), and others
- Communication & Documentation: Writing clear documentation, creating user guides, and training materials
Certification
- Salesforce Certified Administrator - Jan2025
- Salesforce Certified Associate - Dec2024
- Six Sigma Certified Product Owner – Jun2024
- Six Sigma Certified Scrum Master CSM - May2024
- ISTQB Foundation Level Tester Certification
- Oracle SQL Associate Certification
Training
- Salesforce Trailhead – Completed trails on Admin Beginner, User Management, Security & Access, Automation, Reports & Dashboards.
- Udemy Salesforce Admin course.
- Focusonforce Salesforce Admin and Associate courses.
Timeline
Customer Success Manager
Dominion Voting Systems
03.2021 - Current
Quality Analyst III
Dominion Voting Systems
08.2020 - Current
Quality Assurance Analyst
Felix Software Solution- Genpact
06.2007 - 11.2007
- Salesforce Certified Administrator - Jan2025
- Salesforce Certified Associate - Dec2024
- Six Sigma Certified Product Owner – Jun2024
- Six Sigma Certified Scrum Master CSM - May2024
- ISTQB Foundation Level Tester Certification
- Oracle SQL Associate Certification
Bachelor of Science - Information Technology
Karshak Engineering College
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