Swetha Krishnan
Saint Johns,FL
Summary
Results-driven and adaptable professional with a passion for project management, bringing a diverse skill set in people, project/program, vendor, and operations management. I excel in collaborating with cross-functional teams, including development and management, to drive success. Thriving in challenging environments, I ensure alignment between business and IT by connecting the mission, strategy, and processes. Proficient in utilizing project management tools, I effectively document and demonstrate how the organization's current and future needs will be met in a sustainable, agile, and adaptable manner.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project/Program Manager
Point B / Northern Trust Corporation
01.2024 - Current
- Collaborated closely with project and program management leads, along with implementation teams, to ensure deployed solutions met specified requirements and functional specifications.
- Monitored and tracked the progress of analysis, design, development, testing, and reporting across assigned projects.
- Maintained clear and effective communication with stakeholders, including clients, executives, and team members, to ensure alignment and promptly address any concerns.
- Prepared and presented regular status reports, updates, and project documentation to keep all parties informed.
- Facilitated the alignment of multiple stakeholders to support project objectives and the development of comprehensive business requirements.
- Partnered with program and project managers to efficiently manage monthly resource and forecast allocations.
- Provided critical administrative and operational support to workstream leads, program managers, and project managers to ensure smooth project execution.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Built teams to address project goals and objectives for multiple projects.
- Leveraged project management processes and tools to define and execute projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
Project Coordinator
Point B / Northern Trust Corporation
01.2023 - 12.2023
- Developed comprehensive project plans, outlining timelines, milestones, and resource allocation to ensure alignment with project objectives.
- Led and managed teams, providing guidance, support, and conflict resolution to keep projects on track.
- Monitored progress against the project plan, making necessary adjustments to schedules and resources to maintain momentum.
- Coordinated all project activities from initiation through closure, ensuring timely and successful delivery.
- Directed cross-functional project teams, offering clear direction, motivation, and support to achieve project goals.
- Identified potential project risks and devised mitigation strategies to minimize their impact on outcomes.
- Continuously monitored and managed risks throughout the project lifecycle, ensuring prompt issue resolution.
- Facilitated regular team meetings, status updates, and progress reviews to maintain project momentum and address any emerging challenges.
- Maintained effective communication with stakeholders, including clients, executives, and team members, to ensure alignment and promptly address concerns.
- Prepared and presented detailed status reports, updates, and project documentation to keep all stakeholders informed.
Project Coordinator
TransPerfect
02.2021 - 07.2021
- Collaborated with Account Executives to ensure clear and precise project initiation, proactively adjusting parameters to optimize outcomes.
- Fostered effective communication with sales teams, clarifying project requirements and maintaining a comprehensive understanding of project objectives.
- Cultivated and maintained strong global relationships with contract translators and proofreaders, ensuring seamless collaboration and successful project delivery.
- Coordinated with quality assurance personnel to ensure strict adherence to project guidelines, guaranteeing linguistic accuracy and excellence in translations.
- Provided timely updates to sales teams on any issues, challenges, or additional information during project execution.
- Investigated and resolved client complaints, demonstrating strong problem-solving skills and collaborating with QA and management to implement systemic improvements for continuous enhancement.
- Effectively addressed issues, working closely with QA and management to implement corrective measures and prevent recurrence.
- Proactively recommended process improvements and enhancements to leadership, contributing to a culture of continuous improvement at TransPerfect.
- Undertook special projects and additional duties as required, demonstrating flexibility and adaptability in managing diverse challenges.
Project Coordinator
Payscout
08.2020 - 01.2021
- Orchestrated the efficient processing of Product Requests, Product Information Requests, and Pay Page Requests through Zendesk, ensuring timely and effective resolutions.
- Conducted thorough assessments of incoming tickets, proactively gathering additional details when needed, and meticulously managed and tracked Statements of Work (SOWs), business contracts, and vendor agreements.
- Collaborated with the team to evaluate integration needs, delegated tasks to support members, tracked progress, and updated tickets to ensure a seamless workflow.
- Expertly managed project documentation and plans using tools such as Trello, Google Docs, and Budget Tracker.
- Facilitated stakeholder communication by organizing and coordinating calls, ensuring prompt and accurate responses to inquiries.
- Oversaw project assets, ensuring accessibility, coordinated beta product rollouts, and managed resource onboarding and offboarding processes. Tracked action items and handled communications efficiently.
- Demonstrated strong vendor management skills, including scheduling meetings, maintaining regular communications, and addressing escalations. Managed release notes, documentation, and requirements for the development team within the CRM system.
- Operated autonomously, handling complex ad hoc assignments and projects assigned by management with minimal supervision, showcasing high levels of initiative and problem-solving capabilities.
Project Coordinator
Upwork
05.2018 - 07.2020
- Executed a range of administrative and managerial tasks, ensuring strict adherence to company policies and procedures while actively contributing to project management efforts.
- Maintained critical documents and records with precision, implementing rigorous quality control measures to uphold the company's high standards for products.
- Provided strategic accounting support to the Project Manager, actively participating in weekly team meetings with executives to foster cohesive collaboration.
- Promptly addressed client requests for new project initiatives, demonstrating strong oversight of both external and internal email correspondence.
- Collaborated effectively with cross-functional teams, including production, technology, and sales, to evaluate project scopes and deliver accurate cost estimates.
- Managed client relationships proficiently, setting and meeting expectations within increasingly tight deadlines.
- Communicated project progress clearly and consistently, ensuring strict adherence to deadlines, protocols, and budgets, resulting in the reliable delivery of high-quality outcomes.
- Undertook special projects and additional duties as required, demonstrating versatility and adaptability in a dynamic work environment.
Education
Master in Finance Management -
Bharathidasan University
Bachelor of Business Administration -
Madras University
Skills
- Project Scheduling
- Scope Management
- Business Analysis
- Project Management
- Stakeholder Management
- Program Leadership
- Zendesk
- SharePoint
- JIRA
- Ms-Project
- MS Office Applications
- Google Suite
Certification
· Foundation Level Tester - ASTQB
· Google Project Management Certificate.
· Certified Scrum Master (CSM)
· SaFe Agilist 5 Certified
Timeline
Project/Program Manager
Point B / Northern Trust Corporation
01.2024 - Current
Project Coordinator
Point B / Northern Trust Corporation
01.2023 - 12.2023
Project Coordinator
TransPerfect
02.2021 - 07.2021
Project Coordinator
Payscout
08.2020 - 01.2021
Project Coordinator
Upwork
05.2018 - 07.2020
Master in Finance Management -
Bharathidasan University
Bachelor of Business Administration -
Madras University
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