Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SWETHA MAHESH

Holmdel,USA

Summary

Software Engineer with 5 years of backend development experience, specializing in AI chatbot solutions. Expertise in AWS tools for creating scalable and reliable applications. Committed to leveraging emerging technologies to enhance innovation and deliver effective results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

SOFTWARE ENGINEER

ADP
Roseland, USA
09.2023 - Current
  • Developed and deployed AI-driven chatbot using OpenAI's conversational models and Retrieval-Augmented Generation.
  • Architected dynamic retrieval system with Azure Cognitive Search (ACS) from internal knowledge bases.
  • Built robust APIs for processing interactions and generating context-aware responses.
  • Established automated evaluation pipeline in AWS to assess chatbot response quality.
  • Utilized Large Language Models (LLMs) via Ragas API for systematic scoring of responses.
  • Configured Salesforce Agentforce chatbot with custom prompts from ADP-specific knowledge articles.
  • Conducted proof of concept integrating Service Planner into Salesforce Case CRM page.

ASSOCIATE APPLICATION DEVELOPER

ADP
Roseland, USA
02.2021 - 08.2023
  • Developed Python application for extracting and decoding QR codes from PDF documents using OpenCV library.
  • Conducted unit and functional testing for document classification application.
  • Executed data cleaning and pre-processing of IVR call transcript data in AWS Glue DataBrew.
  • Applied predictive analytics on IVR call data utilizing AWS QuickSight.
  • Created Live Call Agent Assist Application to enhance operational efficiency.
  • Established serverless pipeline for routing requests between document classification and extraction applications.
  • Generated ground truth data for training and validation by creating labeling jobs in AWS SageMaker Ground Truth.

Education

Master of Science - Computer Science

New Jersey Institute of Technology
Newark, NJ
12.2020

Bachelor of Engineering - Computer Science

Anna University
Chennai, India
04.2018

Skills

  • Programming Languages: Python, JavaScript, SQL, HTML/CSS
  • Cloud Platforms: AWS, Azure, Databricks, Salesforce
  • Development Tools: Docker, Jenkins, Git

Certification

  • Salesforce Certified AI Associate
  • Salesforce Certified Agentforce Specialist

Timeline

SOFTWARE ENGINEER

ADP
09.2023 - Current

ASSOCIATE APPLICATION DEVELOPER

ADP
02.2021 - 08.2023

Master of Science - Computer Science

New Jersey Institute of Technology

Bachelor of Engineering - Computer Science

Anna University

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