Swetha Sada

• Led the strategic transformation of the Platform and Test infrastructure organization supporting Amazon’s first radar-powered device, integrating ML-powered observability and diagnostics pipelines that enabled 40% faster feedback loops to Data Science teams.
• Restructured the team to optimize resourcing, yielding $1M in annual savings with zero attrition, while maintaining full delivery throughput.
• Spearheaded the CI/CD revamp to support complex embedded product releases, integrating model telemetry into deploy-time validation checks.
• Built a Splunk-based model observability suite, surfacing critical REM signal-path anomalies in radar-to-ML workflows, cutting debug time by 50%.
• Coached and promoted next-gen leaders across L4–L6, embedding a mentorship culture as a strategic multiplier.
• Managed a $4M yearly budget, vendor relations, and program portfolio execution across global teams.

Managed Apple's Contact Center's Quality team portfolio (19 products), which develops Apple's customer care internal and external tools to enable customers to communicate with Apple customer advocates through chat, voice, and email media channels.

• Directed QA/Test strategy for Apple’s Contact Center tech stack, overseeing 19 product lines with customer-impacting SLAs.
• Led the transition from manual QA to an AI-enabled automation suite, increasing coverage by 30% and reducing regressions by 40%.
• Built an OKR-driven performance culture, improving engineering accountability, and cross-org velocity.
• Strengthened partner relationships with Product and CX, ensuring seamless launches with zero P1 production defects.
• Led AI/ML infrastructure integration to Apple's IVR flows.
• Managed a $3.5M budget, multiple external vendors, and succession planning across team layers.

• Built the infrastructure team from zero, established CI/CD pipelines, integration test frameworks, and cloud engineering practices from the ground up.
• Drove company-wide test strategy through ML-informed analytics and risk modeling on test data trends.
• Presented quarterly engineering KPIs to C-level stakeholders, reinforcing technical credibility and transparency.
• Elevated engineering brand via Silicon Valley meetups and conference talks, improving hiring funnel quality.

• Built the infrastructure team from zero, established CI/CD pipelines, integration test frameworks, and cloud engineering practices from the ground up.
• Drove company-wide test strategy through ML-informed analytics and risk modeling on test data trends.
• Presented quarterly engineering KPIs to C-level stakeholders, reinforcing technical credibility, and transparency.
• Elevated the engineering brand via Silicon Valley meetups and conference talks, improving the hiring funnel quality.