Swetha Shetty
Tracy,CA
Summary
Detail-oriented medical coding specialist with extensive knowledge of medical office procedures. Possessing excellent interpersonal communication skills, able to effectively collaborate with colleagues and patients alike. Demonstrated ability to manage multiple tasks and consistently complete jobs on time. Committed to ensuring accuracy and efficiency in all aspects of work. Strong focus on dependability, efficiency, and organization. Confident in positively impacting processes at your healthcare facility.
Overview
2
2
years of post-secondary education
1
1
Certification
Work History
Processing Officer
Citigroup Global Services
Mumbai, India
4 2003 - 4 2008
- Handled Corporate loans for CitiGroup customers. Processed as much as 3 corporate loans in a day for multinational's, high ranking individuals.
- The main responsibilities that are performed are as under: Handling loan transactions for Corporate Business Houses in India Imparted product & system knowledge training to Citibank Officers for getting better clarity of the products
- MIS reporting on a weekly basis & Reconciliation of Suspense a/c Follow-up with Relationship Managers (RM) of all Branches of Citibank Coordination with Dealers for Exchange Rate for booking Foreign Currency
- Using RTGS for transferring loan amount from customer a/c with Citibank to other bank a/c
- Handling domestic bills sent under URC & UCPDC
- Handling queries from Customers and Branch Front Desk
- Handling Agency Commission/Export Claim/Issuing of No Objection Certificates/Verification of CDX forms etc transactions for Citibank Customers across all branches.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Streamlined communications between departments by establishing clear protocols for information sharing during the application process.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Actively participated in ongoing training sessions to ensure up-to-date knowledge on company policies, procedures, and industry regulations.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
- Improved turnaround times for applications through effective prioritization and multitasking.
- Contributed to a positive work environment through active participation in team meetings and open communication with colleagues.
- Regularly reviewed individual performance metrics against set targets, proactively seeking opportunities for improvement and growth.
Education
Medical Coding Specialist, Technical Diploma - Medical Coding
Southwest Wisconsin Technical College
Fennimore, WI 09.2021 - 05.2023
Bachelor of Science - Physics
University of Mumbai
Maharashtra, India 05.2001 -
No Degree - Diploma in Computer Science
NIIT
Mumbai, India 05.2001 -
Skills
Knowledge of HIPAA
Excellent customer service skills with ability to demonstrate empathy
Strong analytical and critical thinking skills
Proficient computer knowledge including experience with data management software
Basic knowledge of medical terminology
Excellent written and verbal communication skills
Certification
Preparing for Certified Professional Coder (CPC) certification.
Accomplishments
Was awarded the Team of the Quarter for the period end July-September 2006
Hobbies
Like cooking different cuisines. Making sure the knowledge is passed on to future generations.
Timeline
Medical Coding Specialist, Technical Diploma - Medical Coding
Southwest Wisconsin Technical College
09.2021 - 05.2023
Bachelor of Science - Physics
University of Mumbai
05.2001 -
No Degree - Diploma in Computer Science
NIIT
05.2001 -
Processing Officer
Citigroup Global Services
4 2003 - 4 2008
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