Swinton Jackson
Cedar Hill
Summary
Transformational leader skilled in developing talent and building high-performing teams. Expertise in fast-paced environments, fostering accountability and teamwork while promoting servant leadership. Committed to coaching others and driving operational success. Prepared to enhance business acumen through Chick-fil-A’s Leadership Development Program and to lead communities as a future Chick-fil-A Operator.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Director of Training and Operations
Chick-fil-A
Red Oak
05.2018 - Current
- Developed and implemented comprehensive training programs for team members.
- Coached and developed team members through hands-on training and real-time feedback, enhancing skill sets and confidence.
- Mentored new trainers to ensure consistent delivery of training content.
- Collaborated with management to identify training needs across the organization.
- Led daily operations while maintaining Chick-fil-A’s high standards for food safety, quality, and hospitality.
- Assisted in driving operational excellence during high-volume periods while maintaining speed and accuracy.
- Created positive, encouraging work environment that boosted team morale and accountability.
- Built strong relationships between front-of-house and back-of-house teams, improving communication among English- and Spanish-speaking members.
- Encouraged a culture of ownership, teamwork, and continuous improvement.
Physical Therapy Aide
Olive Physical Therapy
Pantego
02.2022 - 05.2022
- Assisted physical therapists with patient care and treatment plans.
- Monitored patients during therapy sessions for safety and comfort.
- Monitored patients during exercise sessions to ensure proper technique was used.
- Educated patients on exercises and rehabilitation techniques.
- Prepared treatment areas by cleaning and organizing equipment.
Education
Bachelor of Science - Kinesiology
The University of Texas At Arlington
Arlington, TX 06.2021 - 05.2023
Bachelor of Science - Kinesiology
West Texas A&M University
Canyon, TX 07.2019 - 05.2021
Skills
- Program design
- Training delivery
- Process improvement
- Team development
- Coaching
- Conflict resolution
- Accountability
Accomplishments
- Remarkable Futures Scholarship
- WTAMU Football Scholarship
- Chuck Beatty Courage Award
- Football Team Captain
- Team Member Tuesday
Clifton Strengths
- Positivity
- Harmony
- Consistency
- Developer
- Significance
Timeline
Physical Therapy Aide
Olive Physical Therapy
02.2022 - 05.2022
Bachelor of Science - Kinesiology
The University of Texas At Arlington
06.2021 - 05.2023
Bachelor of Science - Kinesiology
West Texas A&M University
07.2019 - 05.2021
Director of Training and Operations
Chick-fil-A
05.2018 - Current