Jason R Schwichtenberg
QA Manager \ Sr QA Lead
Bolingbrook,IL
Summary
Professional quality assurance specialist dedicated to ensuring product excellence and reliability. Adept at identifying and resolving quality issues, fostering team collaboration, and maintaining high standards. Reliable and adaptable with strong focus on achieving results through effective communication and teamwork.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
QA Manager | Sr QA Lead
WebMD Health Services
Portland, OR
09.2021 - Current
- Led QA teams with a focus on individual development through regular 1-on-1 coaching, leveraging prior experience to mentor and influence team performance.
- Led QA team initiatives by recommending and implementing standardized, repeatable workflows to enable performance evaluation and continuous process improvement.
- Conducted performance assessments and addressed skill gaps through targeted training or coordination of external training resources.
- Ensured product and process compliance with established requirements and quality standards.
- Collaborated with upper management, development teams, and stakeholders to communicate quality issues, perform root cause analysis, and implement corrective actions to mitigate future risks.
- Acted as liaison for QA teams in Vietnam and India, supporting cross-regional collaboration, onboarding, and training efforts.
- Setup process and use of AI to generate test cases as well as requirements analysis for the team.
- Managed QA tasks across multiple Scrum teams, ensuring timely delivery aligned with sprint velocity and project goals.
- Promoted code and configuration changes through various testing stages, from test environments to production.
- Collaborated with QA peers, developers, and business stakeholders to coordinate and validate production deployments.
- Effectively utilized tools such as JIRA, YouTrack, Confluence, TestRail and Squash for test management, documentation, and workflow tracking.
- Analyzed data and complex situations to identify root causes and drive strategic, data-informed decisions.
- Demonstrated strong multitasking skills by executing QA activities across multiple projects and cross-functional teams.
- Reviewed business specifications to define clear test objectives and ensure complete test coverage.
- Actively participated in daily stand-ups, sprint planning, and other Agile ceremonies to align QA activities with team goals.
- Created, maintained, and executed detailed test cases and acceptance criteria based on business and technical requirements.
- Wrote and executed SQL queries to prepare, validate, and analyze test data for functional and regression testing.
Senior Quality Assurance Analyst
Reward Network
Chicago, IL
07.2014 - 09.2021
- Work in various Agile teams using Kanban.
- Coordinates with business users to execute and obtain approval for sign-off for UAT.
- Facilitate Sales user training for Salesforce application (CRM).
- Lead QA status meetings to relay any communications and to keep the team up to date with the latest changes.
- Communicate to developers, product, stakeholders of test updates.
- Work with enterprise data warehouse users to retrieve data movement between environments for reporting and data processing.
- Execution of automation and manual test cases against web applications, enrollment systems, order processing, security testing, load testing, regression, smoke and API tests.
Product Owner
Reward Network
Chicago, IL
01.2018 - 06.2020
- Actively contributed throughout the full Agile development lifecycle, from concept to delivery.
- Prioritized user stories based on business value, aligning development efforts with strategic goals and customer needs.
- Decomposed complex product initiatives into manageable features and user stories to streamline development and delivery.
- Collaborated cross-functionally with product owners, development teams, marketing, sales enablement, and senior leadership to define, write, and review user stories and business requirements.
- Worked closely with the Sales Enablement team to coordinate training schedules and develop supporting materials.
- Maintained and updated the product roadmap for review with senior leadership, ensuring alignment with business priorities.
- Identified and managed product risks and dependencies to ensure timely and successful releases.
- Facilitated retrospective meetings to drive continuous improvement within Agile teams.
- Partnered with Sales to deliver training, documentation, and ongoing support for product-related initiatives.
- Experienced with Salesforce CRM, with a focus on Sales operations and reporting.
- Managed sales contract workflows using DocuSign (formerly SpringCM), ensuring accuracy and compliance.
- Generated and analyzed sales performance reports to identify trends and inform strategic decisions.
- Utilized Google Analytics to derive data-driven insights and propose new product features or enhancements.
Senior Quality Assurance Analyst
Netwave Logistics
Warrenville, IL
01.2011 - 06.2014
- Executed manual and automated test cases across client-facing web applications, enrollment platforms, data warehouse integrations, and reporting systems.
- Managed defect lifecycle, including tracking, triaging, and collaborating with development teams to prioritize and resolve issues.
- Analyzed defects for root cause and business impact to inform prioritization and resolution strategies.
- Collaborated with clients to define clear and testable acceptance criteria for new features and enhancements.
- Supported multiple client projects simultaneously, including new implementations, system enhancements, and ongoing production support.
- Defined and tailored QA processes in partnership with clients to align with project requirements and business objectives.
- Conducted client-facing demos to showcase implementations, enhancements, and QA deliverables.
- Documented QA test results for audit and compliance purposes, ensuring traceability and regulatory alignment.
- Coordinated with offshore QA and development teams to replicate, analyze, and resolve defects efficiently.
Senior Quality Assurance Analyst/Health and Welfare Analyst
Hewitt Associates
Lincolnshire, IL
08.2000 - 12.2010
- Defined and executed manual and automated test cases for custom internal and client-facing benefits administration applications, survey tools, reporting platforms, and back-end processing systems.
- Developed comprehensive test plans outlining strategy, scope, risks, and entry/exit criteria; provided accurate QA effort estimates.
- Tracked and managed defects through resolution, collaborating closely with development teams to prioritize and address issues.
- Reviewed functional specifications and use cases to assess testability and ensure full coverage.
- Reported monthly QA metrics to track progress, quality trends, and process effectiveness.
- Implemented process improvements to enhance QA efficiency, consistency, and overall software quality.
- Collaborated with offshore development and QA teams to coordinate test execution and ensure timely issue resolution.
- Administered Health and Welfare benefits in compliance with plan provisions and all applicable laws and regulations, ensuring accurate and legally compliant benefit delivery.
Education
Bachelor of Arts - Concentration in Psychology
Eastern Illinois University
Charleston, IL 09.1993 - 05.1998
Websites
Timeline
QA Manager | Sr QA Lead
WebMD Health Services
09.2021 - Current
Product Owner
Reward Network
01.2018 - 06.2020
Senior Quality Assurance Analyst
Reward Network
07.2014 - 09.2021
Senior Quality Assurance Analyst
Netwave Logistics
01.2011 - 06.2014
Senior Quality Assurance Analyst/Health and Welfare Analyst
Hewitt Associates
08.2000 - 12.2010
Bachelor of Arts - Concentration in Psychology
Eastern Illinois University
09.1993 - 05.1998
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