Switzerland Curry
Indianapolis,IN
Summary
Proactive Manager of Operations with extensive experience in accounts payable/receivable, payroll processing, and vendor management. Skilled in retail operations, staff management, and customer relationship management, ensuring efficient daily activities and superior customer service. Strong organizational and decision-making abilities, committed to driving business success and operational excellence.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Shadeland Peddlers & Flea Market
2020.04 - 2024.08
- Handled all functions related to accounts payable and receivable, guaranteeing the timely completion of payment processing and collection efforts.
- Processed payroll for employees and reported payroll taxes for organization.
- Processed vendor payments, invoices and account statements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Updated reports, managed accounts, and generated reports for company database.
- Managed approximately 30 incoming calls, emails and faxes per day from customers and vendors.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Store Manager
Rainbow Shops
2017.07 - 2019.11
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented loss prevention tactics to deter thefts while maintaining our welcoming environment for all customers.
Education
High School Diploma -
West Campus
Waukegan, IL06.1990
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Customer Relationship Management (CRM)
- Vendor Sourcing
- Retail Operations Management
- MS Office
- Invoice Processing
- Client Relations
- Cross-functional communications
- Unsurpassed work ethic
Timeline
Manager of Operations
Shadeland Peddlers & Flea Market
2020.04 - 2024.08
Assistant Store Manager
Rainbow Shops
2017.07 - 2019.11
High School Diploma -
West Campus
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