Summary
Overview
Work History
Skills
Educationandprofessionalassociations
Professional Highlights
Timeline
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Scott Lasker

Cleveland,Ohio

Summary

A recognized leader in the event and venue management industry with extensive experience in facility management, event coordination, and staff leadership. Proven ability to address operational challenges, develop strategic solutions, and communicate effectively across all organizational levels. Expertise in managing large-scale events, creating fan experience initiatives, and leading diverse teams to deliver exceptional results.

Overview

23
23
years of professional experience

Work History

Director of Signature Events

Oberlin College
Oberlin, Ohio
01.2023 - 08.2024
  • Directed event strategy and execution for major campus events including Commencement, Convocation, and high-profile lectures
  • Managed event design, budgeting, logistics, and vendor relationships
  • Supported various departments with event coordination and maintained an aggregated calendar of campus events.

Assistant General Manager

Oak View Group / I-X Center
Cleveland, Ohio
10.2021 - 12.2022
  • Oversaw overall management, promotion, and operation of the facility
  • Directed budgeting, marketing, security, and maintenance departments
  • Established effective relationships with clients, boards, and community organizations.

Account Manager

GardaWorld (formerly Whelan Event Staffing Services) / First Energy Stadium
Cleveland, Ohio
04.2019 - 09.2020
  • Managed local accounts with the Cleveland Browns, Cleveland Indians, Pro Football Hall of Fame, and Kent State University by leading our event staff and exceeding client expectations
  • Created and delivered training programs for over 1,000 staff members
  • Recruited, hired, trained, and managed over 650 game day event staff and 3 full time employees
  • Developed office processes and managed the yearly budget.

Senior Director of Event and Guest Services

Buffalo Bills / New Era Field
Buffalo, New York
04.2012 - 01.2019
  • Managed Fan Experience elements and day-to-day operations of Event and Guest Services
  • Managed the day-to-day operations of the Event and Guest Services Departments including scheduling, staffing, budgeting, execution of events and taking and logging all guest inquiries and complaints
  • Managed the relationship with partners
  • Recruited and trained staff, developed guest service policies, and managed incident reporting.

Senior Manager, GuestPath and Guest Services

Boston Bruins and Boston Celtics / TD Garden
Boston, Massachusetts
02.2006 - 04.2012
  • Hired, trained, and managed 200 Guest Relations employees
  • Created an employee recognition program for over 1,000 employees
  • Developed guest service standards and coordinated event logistics
  • Oversaw companywide guest services program for over 1,000 employees.

Event Services Venue Manager

Contemporary Services Corporation International
Salt Lake City, Utah
04.2001 - 04.2002
  • Managed event services at Peaks Ice Arena, including staffing, training, and emergency planning.

Skills

  • Facility Management
  • Guest Services
  • Event and Crowd Management
  • Staff Training
  • Security Operations
  • AutoCAD
  • Risk and Incident Management
  • Process Improvement
  • Budgeting

Educationandprofessionalassociations

  • Bachelor of Sciences, Management and Marketing, Canisius College, Buffalo, New York
  • IAVM Public Assembly Facility Management School and Graduate Program, Oglebay

Professional Highlights

Developed policies and procedures to ensure staff and guest safety., Created staff planning strategies, SOPs, RFPs, and budgets for events., Coordinated with contracted services, including event staff, security, and local officials, to manage facility timelines, traffic plans, and emergency evacuations., Managed day-to-day operations for multiple events, including staff hiring and venue bookings., Recruited, hired, trained, and managed up to 800 employees across various roles including security, guest services, and operations., Managed over 1,500 events with crowds up to 75,000, including major sporting events, Olympic Games, concerts and conferences., Utilized and managed incident management software to create reports and train staff., Served as a liaison with numerous major and minor league sports and organizations., Developed fan experience initiatives, training programs, and customer feedback systems., Maintained a comprehensive network of Guest Services and Security colleagues across major sports leagues.

Timeline

Director of Signature Events

Oberlin College
01.2023 - 08.2024

Assistant General Manager

Oak View Group / I-X Center
10.2021 - 12.2022

Account Manager

GardaWorld (formerly Whelan Event Staffing Services) / First Energy Stadium
04.2019 - 09.2020

Senior Director of Event and Guest Services

Buffalo Bills / New Era Field
04.2012 - 01.2019

Senior Manager, GuestPath and Guest Services

Boston Bruins and Boston Celtics / TD Garden
02.2006 - 04.2012

Event Services Venue Manager

Contemporary Services Corporation International
04.2001 - 04.2002
Scott Lasker