
A recognized leader in the event and venue management industry with extensive experience in facility management, event coordination, and staff leadership. Proven ability to address operational challenges, develop strategic solutions, and communicate effectively across all organizational levels. Expertise in managing large-scale events, creating fan experience initiatives, and leading diverse teams to deliver exceptional results.
Developed policies and procedures to ensure staff and guest safety., Created staff planning strategies, SOPs, RFPs, and budgets for events., Coordinated with contracted services, including event staff, security, and local officials, to manage facility timelines, traffic plans, and emergency evacuations., Managed day-to-day operations for multiple events, including staff hiring and venue bookings., Recruited, hired, trained, and managed up to 800 employees across various roles including security, guest services, and operations., Managed over 1,500 events with crowds up to 75,000, including major sporting events, Olympic Games, concerts and conferences., Utilized and managed incident management software to create reports and train staff., Served as a liaison with numerous major and minor league sports and organizations., Developed fan experience initiatives, training programs, and customer feedback systems., Maintained a comprehensive network of Guest Services and Security colleagues across major sports leagues.