Shaiann Woodberry
San Diego,CA
Summary
Adept at enhancing patient experiences and streamlining operations, I leveraged leadership and HIPAA compliance skills at Mobile Care Medical Providers to significantly improve patient satisfaction. My background in healthcare management and patient care showcases a commitment to excellence and efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
General Manager in Healthcare
Mobile Care Medical Providers
01.2020 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with patients to build connections and nurture relationships.
- Formulated policies and procedures to streamline operations.
- Reported issues to higher management with great detail.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with home health, hospice, and DME partners to ensure long-term success and loyalty.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Tebra and Epic to schedule appointments.
Medical Assistant Back Office
Sharp Healthcare
04.2019 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant Back Office
Rady's Children's Medical Group
03.2018 - 04.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate in Information And Technology - Information And Communication Technology
DeVry University
San Diego04-2021
Certificate - Medical Assistant
Brightwood
San Diego12-2017
High School Diploma -
Samuel Morse High School
San Diego, CA06-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Goal setting
- Administrative skills
- Schedule management
- Labor cost controls
- Vendor relationships
- Consistently meet goals
- Facility management
- HIPAA compliance
- Customer service
- Insurance verification
- Appointment scheduling
- Patient intake
- Scheduling appointments
- Medical terminology
- Office administration
- Medical billing
- EMR / EHR
- CPR
- Immunization administration
- Patient flow management
Languages
English
Full Professional
Spanish
Professional Working
Timeline
General Manager in Healthcare
Mobile Care Medical Providers
01.2020 - Current
Medical Assistant Back Office
Sharp Healthcare
04.2019 - 05.2019
Medical Assistant Back Office
Rady's Children's Medical Group
03.2018 - 04.2019
Associate in Information And Technology - Information And Communication Technology
DeVry University
Certificate - Medical Assistant
Brightwood
High School Diploma -
Samuel Morse High School
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