Shianne Wolfe
Portland,OR
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 2 years of hands-on experience in administrative roles.
Overview
11
11
years of professional experience
Work History
Receptionist
Pain Management Consultants
Portland, OR
01.2022 - Current
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled appointments for clients, customers, and other visitors.
- Reported suspicious individuals to supervisor.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Assisted with special projects assigned by management when required.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered and directed incoming calls using multi-line telephone system.
Delivery Driver
Instacart
Portland, OR
05.2021 - 01.2022
- Inspected vehicle and maintained gas, oil and water levels.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Navigated routes with relevant map programs and GPS systems.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Gift Shop Cashier
Pahaska Tepee Resort
Cody, WY
05.2019 - 10.2019
- Maintained accurate records of transactions using appropriate systems.
- Organized backroom stock areas according to company guidelines.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Arranged window displays, signs, price tags and other promotional materials accurately.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Calculated discounts, returns and exchanges promptly while maintaining accuracy.
- Performed opening and closing procedures as required by management policies.
- Balanced daily register receipts with sales totals at end of shift.
- Scanned items and checked pricing on cash register for accuracy.
- Resolved customer complaints in a friendly, professional manner.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated cash register, processed payments and issued receipts for purchases.
- Maintained work area and kept cash drawer organized.
- Stocked shelves with merchandise and ensured displays were attractive and inviting.
Customer Service Cashier
Tropical Shaved Ice
Oklahoma City, OK
05.2013 - 07.2017
- Recommended, selected, located, and obtained products to meet customer needs.
- Maintained cleanliness and presentation of stock room and production floor.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed credit card transactions accurately and efficiently.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Complied with all health and safety regulations while performing job duties.
- Greeted customers and responded to informational requests.
- Recognized by management for providing exceptional customer service.
Education
Associate of Arts - Culinary Arts
Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK05-2019
Skills
- Administrative Support
- Bookkeeping
- Scheduling
- Technical Support
- File Management
- Data Entry
- Schedule Management
- Positive and Professional
- Multitasking and Prioritization
- Calendar Management
- Meticulous and Organized
- PC Proficient
- Multi-Line Telephone Systems
- Documentation and Reporting
- Time Management
Affiliations
- Cooking and baking
- Dancing
References
References available upon request.
Timeline
Receptionist
Pain Management Consultants
01.2022 - Current
Delivery Driver
Instacart
05.2021 - 01.2022
Gift Shop Cashier
Pahaska Tepee Resort
05.2019 - 10.2019
Customer Service Cashier
Tropical Shaved Ice
05.2013 - 07.2017
Associate of Arts - Culinary Arts
Francis Tuttle Technology Center - Rockwell
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