Swuebat Coppage
Houston,TX
Summary
Dedicated and detail-oriented professional with over ten years of customer service experience and a strong background in office operations. Adept at providing comprehensive administrative, operational, and customer service support to ensure the smooth functioning of branch offices. Proficient in resolving issues, and maintaining compliance, with a focus on delivering white-glove service to agents and clients. Skilled in technology support, office organization, and fostering an inclusive and supportive office culture. Committed to aligning with Anywhere Integrated Services’ mission to empower agents and clients, and driven by a passion for creating efficient, well-organized, and customer-focused office environments.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Andvaris
11.2023 - Current
- Provided critical administrative, operational, and customer service support to branch offices, leaders, and agents.
- Collaborated with facilities and IT partners to ensure office maintenance, supply management, and mail distribution.
- Supported agents with technology, process, and operational queries, promoting a friendly and inclusive office culture.
- Acted as a liaison with various departments and business partners to streamline operations and improve efficiency.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Customer Service Supervisor
Empowered Finances
03.2021 - 06.2023
- Delivered white-glove service to agents and clients, promoting available team support and reinforcing agent value proposition.
- Assisted agents with technology, process, and operational inquiries, ensuring their transactions were processed accurately and on time.
- Managed database entries and updates, including MLS and Transaction Manager, ensuring compliance and timely commission payments.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Representative
Michaels Stores Inc
04.2019 - 01.2021
- Successfully processed agent transactions with minimal adjustments, enhancing operational efficiency.
- Improved office organization and supply management, leading to a more productive and orderly work environment.
- Contributed to a positive and inclusive office culture, recognized for exceptional customer service and support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 30 incoming calls, emails, and faxes per day from clients.
Skills
- Strong written and verbal communication
- Technologically proficient (PCs, Macs, Microsoft Office)
- Effective multi-tasking and priority management
- Customer-focused and delivery-oriented
- Adaptable and able to adjust priorities as needed
- Demonstrated empathy and understanding of customer needs
- Project management and multitasking capabilities
Timeline
Customer Success Manager
Andvaris
11.2023 - Current
Customer Service Supervisor
Empowered Finances
03.2021 - 06.2023
Customer Service Representative
Michaels Stores Inc
04.2019 - 01.2021
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