Sy Birkey
San Antonio,TX
Summary
Dedicated security professional with a strong work ethic and integrity, experienced at SMR Security in incident reporting and customer service. Proven ability to act swiftly in emergencies and enforce safety protocols, ensuring a secure environment while fostering positive customer relations. Skilled in cash handling and problem-solving, contributing to operational excellence.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Security Officer
SMR Security
01.2022 - 04.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in my vehicle or on foot
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cashier
7-eleven
09.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Student Worker
SHSU Student Maintenance
03.2019 - 09.2021
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Removed and replace damaged equipment in student housing, such as shelves, washing machines and doors.
Education
Bachelor of Science - Criminal Justice
SHSU State University
Huntsville, TX12-2021
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
- Customer relations
- maintenance
- problem solving
- General manual labor
Timeline
Security Officer
SMR Security
01.2022 - 04.2025
Cashier
7-eleven
09.2021 - 12.2021
Student Worker
SHSU Student Maintenance
03.2019 - 09.2021
Bachelor of Science - Criminal Justice
SHSU State University
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